service operations

Serviços

Service Operations

Os clientes esperam qualidade e valor como retorno dos seus negócios, mas satisfazer estas expectativas pode ser muito diferente entre organizações que prestam serviços e as que fornecem produtos.

Os profissionais de Service Operations da Deloitte trabalham com organizações prestadoras de serviços em várias indústrias e setores para melhorar a rentabilidade e a produtividade dos negócios. Ajudamo-lo a otimizar elementos chave do seu modelo de negócio, aplicando métodos analíticos e formas de pensar inovadoras de modo a melhorar a qualidade de serviço para os seus clientes e ao mesmo tempo criar valor para a sua organização através da simplificação de processos, redução dos custos operacionais e alinhamento dos sistemas tecnológicos com os modelos operacionais que permitam obter vantagens competitivas.

Com interesse

Building your digital DNA

To remain competitive in the digital era, organizations across all industries must assess and build the digital capabilities needed to grow and exploit new business channels. However, digital transformation is not easy, irrespective of where you are on your digital journey.

Payments disrupted

European banks face significant risks in the retail payments market, as emerging fintech players and regulatory reforms pose new challenges. In this report, we explore the main scenarios which are likely to emerge and the strategies banks could follow to respond to market changes.

Taming Complexity with Analytics

Unnecessary complexity and unintended variability in business processes are pervasive challenges in large organizations. Even with large-scale ERP projects and huge investments intended to automate and standardize business processes, the problem persists and is increasing in scope and consequence. While the existence of the problem is widely accepted, determining precisely how, where, when, and why the complexity and variability are occurring has been difficult if not impossible.

Global Powers of Retailing 2016

The 19th annual Global Powers of Retailing identifies the 250 largest retailers around the world based on publicly available data for fiscal 2014 (encompassing companies' fiscal years ended through June 2015), and analyzes their performance based on geographic region, product sector, e-commerce activity, and other factors. It also provides a look at the world's 50 biggest e-retailers.

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