Is your workplace prepared for the future?
Does it provide an efficient and user-friendly experience?
When you work with several tools that are not connected and technology becomes a source of frustration; when processes and workflows are complex, dull and time-consuming, your workforce energy is lost in the process and are not able to achieve its full potential.
…you could give your workforce the same experience you offer your customers?
…you could provide them an intuitive way of work, with a common language within your organization?
…you could have a virtual assistant that optimized your work and improved your efficiency?
The workplace of the future is based on internal service level and work experience transformation.
Expect the unexpectable in future work connections.
Work transformation starts from the inside out.
Creating more agile, integrated and efficient ways of work allows companies to break the barriers and create more transparency between teams.When speaking the same language, processes and tasks become standardized, predicting and improving efficiency, productivity, and the whole workforce experience.
Increase your efficiency and productivity by providing your workforce the best work environment.
When your workforce is struggling with confusing, complex and demanding internal processes the Customer is left behind and innovation becomes non-existent. By investing on a sustainable workplace, you can become a game changer for your industry and market.
Use the AI‑power to better understand employees and improve customer satisfaction.
Create a next generation workplace, focused on value creation for your workforce and your customer.
NextGen Workplace: Unlimited work performance
Bring efficiency and a better experience to core business processes to drive results.
NextGen Workplace helps your company automate the work processes and increase your workforce user experience with an integrative platform. Our approach to build a digital business service begins with the customer, with a baseline set of defined processes and clear roles and responsibilities to support them.
Develop and improve your internal and external service level.
Operate to innovate
Start with an outcome, a target that you want for your workplace. Our team supports you with the implementation, transition and operation of this new way of work.
Innovation comes every step of the way with various delivery milestones and on-going results.
Accelerator: ServiceNow ® Platform
To leverage and maximize the operation, we use our alliance with ServiceNow platform, a personalized and intuitive system of engagement that simplifies workflows across departments and applications. AI‑powered software embedded to better understand employees.
What’s in it for your business?
- Less time spent on internal issues
- Engagement and internal service level improvements
- Real agility and efficiency
- Deliver a modern employee experience
- More time to get creative
- True emotional connection with the purpose
- Competitiveness increase
Higher Customer Satisfaction
- Monitor service patterns
- Improve service and product quality
- Increase brand loyalty
- Long term sustainable value creation
We’ve done it before
Deloitte´s team guided a major international Service firm to redesign an internal app, making it more attractive and functional. A tool that not only helped people emotionally connect with technology but also ensure a fit-for-purpose, human-centered way of working. With the new My Support app employees could get help, find answers, complete tasks or get things fixed.
Through many important touch points, Deloitte’s team a conducted small-scale user testing. Working together towards the same desired outcome, the product was simplified and improved to match the highest standards of user experience for end-users.
Now, with My Support available on Net and via a mobile app, it´s easier to access the firm’s support structure anywhere and anytime. It enabled the client to seamlessly reach 18,600 employees across 4 service lines and 9 enabling functions in 1 week, without any manual intervention required.
This huge success shows that putting the right apps in people's hands, not only helps them to be more efficient in their work, but also contributes to create a happier and healthier workplace culture environment.Download Case study