Gartner names Deloitte CRM Service Provider leader

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Deloitte again named a leader in Magic Quadrant for CRM Service Providers Worldwide by Gartner

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New York, NY, 24 February 2015– Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that Gartner has once again named Deloitte a leader in customer relationship management (CRM) services in their report entitled Magic Quadrant for CRM Service Providers, Worldwide 2014.

This report evaluates companies on the customer experience and CRM implementation service market worldwide. Gartner’s Magic Quadrant “looks at the wide range of capabilities and competencies needed across this full range of CX and CRM implementation services. Providers are assessed as to how well they support the omnichannel and CX implementations and also assessed in terms of their base CRM and ‘voice of the customer’ (VoC) competencies.”

Leaders are defined as “performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.”

“Deloitte Digital combines leading digital and creative capabilities with the innovation, industry, domain, business transformation, and deep and versatile technology experience. This means our clients bring us their biggest challenges knowing we have what it take to bring the new business vision to life”, says Andy Main, Deloitte Digital Leader, Deloitte Consulting,LLP. Main continues, “We believe our continued recognition by Gartner is due to our three year track record of leading the customer transformation market, which is accentuated this year, because the scope was broadened to include customer experience design, and how the points of customer engagement are enabled using the underlying customer management technology. We are pleased to say that our clients have gained superb value with our ability to imagine the future of their business, and then integrate the entire business around delivering superior experiences to their customers.”

Attribution: Gartner Magic Quadrant for CRM Service Providers, Worldwide 2014, Patrick J. Sullivan & Ed Thompson, and November 10, 2014

Press contact
Marielle Legair
Global Communications
Deloitte Touche Tohmatsu Limited
Tel: + 1 (516) 918-7170
Email: malegair@deloitte.com

About Gartner

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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