Press releases

Deloitte’s Business Process Solutions awarded latest ISO 9001:2015 certification

17 October 2016Deloitte’s Business Process Solutions (BPS) service offerings in the Middle East is now ISO 9001:2015 certified by the British Standards Institution (BSI) Management Solutions for Quality Systems Management. ISO 9001 is the world's most widely recognized Quality Management System and helps organizations to meet the expectations and needs of their customers.  

Businesses today face a rapidly evolving landscape including regulatory change, the adoption of more sophisticated approaches by revenue authorities, and swift advances in technology. As operating models, organizational priorities, and corporate culture vary from business to business, the right solution for one may not be the best fit for another. Deloitte’s BPS service can help companies identify the unique approach needed by assessing operational effectiveness, identifying opportunities to enhance strategic insights and operational efficiencies, and developing a path to improvement by leveraging alternative resource models.

“Deloitte BPS’ approach assists business in improving the management, oversight, and control of their back office processes. ISO guidelines are very important for BPS and receiving the certification is in line with our strategy to offer best services to Deloitte clients; ISO 9001 recognizes that our team ensures consistent quality of our services,” said Basit Hussain, Middle East Leader of Deloitte Business Process Solutions (BPS).

“Although the older version, ISO 9001:2008 is still valid, the Deloitte BPS team should take pride in this new accomplishment”, said Theuns Kotze, Regional Managing Director of BSI Management Systems. “We look forward to working closely with the BPS Quality Control team in other UAE and KSA offices throughout FY17. This entails a commitment to a standardized operations procedure across the entire Middle East, which includes Accounting & Finance, Human Resources and Payroll, Treasury Management, Contract Personnel, and Corporate Secretarial Services.“

Hussain received the certification on behalf of Deloitte on September 28, 2016 in the presence of Nauman Ahmed, partner and Tax leader at Deloitte, Middle East. Ahmed concluded: “The achievement of ISO strengthens and supports our strategy to provide a holistic solution from tax compliance, statutory requirements and back office support in a single platter to our clients.”

Press contact
Nadine El Hassan
Middle East Public Relations Leader
Deloitte & Touche (M.E.)
Tel: +961 (0) 1 748444
Fax: +961 (0) 1 748999


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About Deloitte:

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see for a more detailed description of DTTL and its member firms.  

Deloitte provides audit, consulting, financial advisory, risk management, tax and related services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than 220,000 professionals are committed to making an impact that matters.


About Deloitte & Touche (M.E.):

Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926.

Deloitte provides audit, tax, consulting, and financial advisory services through 26 offices in 15 countries with more than 3,300 partners, directors and staff. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

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