Deloitte and FintechOS, partners in CEC Bank’s digital transformation

Deloitte Romania and FintechOS have created and implemented the technical solution for the “Welcome” package, which CEC Bank has integrated with its legacy systems, allowing it to launch, in March, a complex project aimed at digitalizing the products and services provided by the bank to customers in Romania and abroad. The package can be accessed 100% online and includes a current account, a debit card and access to the Mobile Banking service. This is among the first projects finalized within the strategic partnership between Deloitte Romania and FintechOS for providing solutions for digital transformation and business process automation to financial institutions.

“Access to banking services is essential for people and for the economy. Remote account opening, with no visits to the bank and no paperwork is a very important project for CEC Bank, and it can contribute to increasing financial inclusion, considering over 90% of Romanians have access to mobile internet. We are glad that, besides the remote banking services we already had in our portfolio - Internet Banking, Mobile Banking, phone services – now, we can give Romanians located in the country and abroad the possibility to become CEC Bank customers, 100% online”, stated Bogdan Neacsu, CEO and President of CEC Bank.

The technical solution used allows customers to complete online all the steps for getting access to the ”Welcome” package, which includes a current account, a debit card and Mobile Banking service. The process features multiple levels of security, including verification of the applicant, running artificial intelligence algorithms for data and facial recognition, as well as a video call with the bank’s staff. The contract is signed by both the bank and the customer using qualified digital certificate (eIDAS compliant), then sent by the bank to the customer via email. The “Welcome" package account is opened immediately after the online registration process is completed, and the customer can access Mobile Banking straight away. The card is issued and sent by mail to the address indicated by the customer.

“In the current context, in which people’s mobility is limited because of the COVID-19 pandemic, the need for technical solutions to provide remote digital access to financial services is greater than ever. Banks and insurance companies in Romania have made significant progress in this respect, but more than half of the players in the system still don’t offer their customers the ability to open a package of financial services remotely, including current account, debit card and mobile banking”, stated Vladimir Aninoiu, Technology Director within Deloitte Romania’s Consulting practice.

“Ensuring business continuity is a priority now for all companies. We remain close to our clients, 24/7, in order to quickly find the best solutions, adjusted to the current situation and with long-term impact. We are glad to develop the technology of the future and bring it to the present”, stated Teodor Blidarus, CEO FintechOS.

Within the Deloitte-FintechOS strategic partnership, the technology team in Deloitte Romania’s Consulting practice manages the customization and the implementation of the digital transformation solutions based on FintechOS’s technology. The technology created by FintechOS allows banks and insurance companies to improve customer experience by providing a fully digital interaction through the intelligent automation of processes, as well as by creating hyper-personalized products and services.

About Deloitte

Deloitte provides worldwide audit, consulting, legal, financial advisory, risk advisory, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, bringing world-class capabilities, insights, and high-quality service to address clients' most complex business challenges. Deloitte's goal is to make an impact that matters through its more than 312,000 professionals.

Deloitte Romania is one of the leading professional services organizations in the country providing, in cooperation with Reff & Associates, services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services and other related services, through more than 1,700 professionals.

Please see www.deloitte.com/ro/about to learn more about the global network of member firms.

© 2020. For information, contact Deloitte Romania

About FintechOS

FintechOS believes in changing the way people engage with financial technology. The company’s centrepiece technology, FintechOS 20, puts automation and personalisation at the heart of innovation, allowing financial services providers to transform the digital customer experience quickly and affordably.

The FintechOS portfolio of global clients includes ERSTE, Vienna Insurance Group, Orange Money, Hyperion Group, TBI Bank, Transylvania Bank and Idea Bank. With offices in London, Amsterdam, Vienna, Copenhagen and Bucharest, the company is planning to expand operations to the United States and Asia in 2020. For more information, please visit www.fintechos.com.