Banking Alert! The New Physics of Financial Services -Understanding how AI is transforming the financial ecosystem

New report from World Economic Forum and Deloitte explores how artificial intelligence (AI) is challenging traditional operating models and upending the competitive dynamics  of the financial services ecosystem.

The report identifies nine key findings that demonstrate how AI is changing the physics of financial services, weakening the bonds that have historically held together financial institutions, while creating new centers of gravity where new and old capabilities are being combined in unexpected ways:

• Cost centers to profit centers
• A new battlefield for customer loyalty
• Self-driving finance
• Collective solutions for shared problems
• Bifurcation of market structure
• Uneasy data alliances
• The power of data regulators
• Adapting talent strategies 
• New ethical dilemmas