Managed services

Facing a challenging regulatory agenda, banks must keep pace with the increased number of requirements and updates, which involves a series of IT technology to better manipulate a considerable amount of data and to extract relevant information using correct algorithms and parameters. Moreover, the banking sector is dealing with a shortage of Risk, Finance, and Compliance experts and increased costs for recruiting and building loyalty.

Our Managed Service team will add value to your organization through cost efficiency and flexibility, by allowing the concentration of the resources on the bank's core activities. We offer our support, in outsourcing the non-core business processes, having a meaningful insight into the districts around the world, and having gained a global perspective that enables us to become your strategic partner.

In a regulatory environment that is only growing more complex, we encourage our clients to pursue their enterprise-wide goals with confidence having our undeniable support as an experienced financial, legal, and risk advisor with a global span.

Our Managed services platform is a managed services operating model designed to help improve financial institutions’ operations. With the required infrastructure, skills, and staff, we effectively scale and manage day-to-day finance, risk, compliance, reporting, and other operations in a both cost effective and qualitative manner.

Our offerings for the Managed Services include:

I. Finance and reporting

We believe that understanding and seeking to improve our client’s core business are key to an effective outsourcing solution. We manage the accounting processes efficiently by providing timely and accurate information and analysis critical to strategic decision-making. We bring an entrepreneurial spirit and vision to help strategize solutions, take advantage of opportunities and optimize benefits to help our clients move forward confidently and successfully.

Our offer includes:

• Accounting - Monthly Management Accounting and Regulatory Reporting, Bookkeeping & Accounts reconciliation;
• Treasury and Cash Management;
• Accounts Payable & Accounts receivable: Receive invoices, Preparation of payment orders, Payment processing, Issue the invoice and send it to the customer, Monitor payments;
• End-of-month closing, preparation of annual and interim financial statements: Reconciliations, investigation and control of material discrepancies, Communication with the regulator, lawyers, financial auditors, and other authorities to ensure compliance;
• Set-up of the accounting department: Set-up of the chart of accounts in accordance with IFRS, Preparation, and implementation of the accounting policies.

II. Financial risk management

In the current volatile business environment, effective and efficient day-to-day risk management is critical to the organization’s people, processes, and long-term viability. Our risk management outsourcing professionals have the experience and expertise required and the necessary IT tools to help financial institutions streamline risk management activities. Deloitte will assist the organization’s senior management team with determining the current and desired future state of its risk management function and the roles to be assigned to its risk management department.

• Credit risk: IFRS 9 provisions computation, Credit scoring, Risk parameters development, calibration and/or validation, Loan portfolio monitoring, Macro-modelling, and stress testing;
• Market, Liquidity & Operational risk: Effectively manage bank account structure, fees, and relationships, provide daily, weekly, and monthly liquidity reporting on agreed intervals, Confirm, initiate, and reconcile trade settlement activities, Maintenance of the operational risk database, Perform annual RCSA exercise, LCR/NSFR calculation;
• Supervisory reporting: ICAAP/ILAAP/Recovery plan periodical preparation, Annual stress testing exercise, Monitoring of the risk profile, risk appetite and management reporting and follow-ups, ECB and/or local NCA requests, Capital adequacy reporting and calculation as per Basel III.
  

III. Internal audit and compliance

We are adaptable to our client’s environments and constraints and work closely with them. We ensure qualitative outcomes, as we perform our internal audit work according to the Standards for the Professional Practice of Internal Auditing issued by the Institute of Internal Auditors (IIA) or any applicable equivalent international standards.

• Internal audit function review and enhancement: Measurement of internal audit quality benchmark and transformation;

• Strategic audit plan development: Risk-driven plans to reach specific management or board objectives using a prioritized risk universe;

• KYC/AML: Prospecting, Onboarding, Monitoring (Client and Transactions Monitoring) and Remediation, risk assessment, and the evaluation of high-risk countries and sensitive industries;

• Training, methodologies, and tools: Latest trends and guidelines for both staff and management/audit, Perform annual training for staff & management;

• Full outsourcing: We seamlessly fill the role and serve as the organization’s internal audit/compliance department;

• Co-sourcing: A flexible solution to supplement your internal audit/compliance team with external resources or specialized skills.

IV. Back-office operations

Back-office outsourcing services help financial institutions free up valuable time and resources. Our solutions deliver end-to-end operational excellence, cost optimization, and consolidated business outcomes.

• Update of the client/facilities data/status in the system for corporate clients and individuals, based on contractual agreements, Registry of Commerce data, etc.;
• Monitoring of collection volumes, implementation/ modification of collection strategies as requested by Business departments, and all activities related to collection database and related IT processes;
• Claims/complaints handling;
• Sending notifications to clients;
• Verification of collections allocation at the client/facility level;
• Preparation of monthly/quarterly/ad-hoc operational reports for Management and Business Departments;
• Maintenance and Management of electronic archive of customer documentation;
• Maintaining the DWH and other applications with updates requested from the business;
• Support during UATs.

Why Deloitte?

• We have a vast knowledge pool and access to Deloitte's internal network capabilities, expertise, and analysis;

• We provide on-the-spot expert decision-making, by always having the right people at the right time;

• We have a flexible approach to the client model, developing IT solutions suitable either for one-off events, either for recurrent reports;

• We act as a single point of contact;

• We ensure that the design of the accounting shared services organization supports the business strategy and provides a strong control framework, consistency, and cost efficiency;

• We create a joint understanding of the business processes by actively engaging finance and accounting management in a collaborative approach;

• We ensure a timely and well-planned implementation with minimal impact on day-to-day business and accounting processes;

• We ensure a stage implementation approach by tackling one business area at a time;

• Get it done right - ensuring the success of the implementation by having strong project management capabilities and professional know-how.