The future of retail

Digital transformation or business differentiation

Retailers are faced with a once-in-a-lifetime opportunity to transform their businesses and indeed “digitally differentiate”, reorganizing to deliver transformation with the new consumer in focus.

This paper takes a closer look at the new retail paradigm and five areas of opportunities to help you differentiate:

  1. Organization mindset – Are you customer-centric?
  2. Innovation – Are you delivering against the new consumer expectations of connection and convenience?
  3. Data – Are you investing in the fuel to understand, be relevant and be personal with the new consumer?
  4. Business models – Are you thinking outside the box
  5. Talent – Are you transforming your talent to be digitally-savvy?

The paper explores each opportunity to help you consider whether it would make sense for your organization to use as a lever to differentiate.

The future of retail
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