Moments of Impact

How to design strategic conversations that accelerate change

In our fast-changing world, leaders are confronted by messy, multifaceted challenges and opportunities that require collaboration to resolve. A long-successful business model slides into decline. A disruptive new technology arrives on the scene. Exciting new markets show promise for growth. But the standard methods for tackling these and other important issues—meetings full of data-drenched presentations, or brain-storming sessions that circle back to nowhere—often fail to deliver.

Co-authored by Deloitte Consulting LLP's Chris Ertel, Moments of Impact helps to "crack the code" on what it takes to design strategic conversations that soar rather than sink. Drawing on decades of experience — and supported by leading-edge social science research, dozens of real-life examples, and interviews with well over 100 thought leaders, executives and practitioners — Moments of Impact unveils a simple, creative process that leaders and their teams can use to craft solutions to their most vexing issues.

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