10 Moves to make moments matter

Has someone ever made a difference in your life and created a memorable moment? Do you remember how you felt in that moment? Something happened that evoked an emotional reaction in you. There are everyday moments around you in which you can respond to or create to improve your relationships and enrich each interaction.

At Deloitte, we are in the business of relationships and we aim to create Moments that Matter and exceptional experiences that spark deep relationships and generate lasting value for our clients and our people. It’s not just about “what” we do, but “how” we do it.

Apply and practice these 10 moves as part of the Deloitte-developed methodology to your student life as well as during your internship. Make the right moves to elevate an ordinary moment to a moment that matters.

1. Walk in their shoes
   Empathy
   
   Put yourself in the other person’s situation. What are they dealing with and how are they viewing the situation? How can you empathise with others?
   
   
2. Show up
   Engagement
   
   Be there for a person, especially in times of trouble. When your classmate or colleague needs help, go to them prepared, listen actively, remove distraction and stay focused.
   
   
3. Tailor it
   Adaptability
   
   Adapt yourself to the situation or the specific person and customise each experience to find a true fit.
   
   
4. Change the lens
   Perspective
   
   Look at the situation from a different perspective. Outside in, instead of inside out.
   
   
5. Bring a point of view
   Conviction
   
   What is your perspective that can add value to others? We don’t want to be giving them information that they can Google. They want to know the impact on them.
   
   
6. Work it together
   Collaboration
   
   Come together and support someone to develop a solution especially when it comes to group work. Instead of asking someone to do something they can’t do, sit down together and with everyone’s different strengths, divide and develop the work together.
   
   
7. Suspend self-interest
   Selflessness
   
   Don’t think of only what you want or how you would benefit from the situation, but think about what would be the best outcome if we could get to where the goal is.
   
   
8. Own it
   Accountability
   
   Be accountable, take responsibility even if you have to admit to a mistake. Own the problem, solution and the message.
   
   
9. Say what no one else will
   Candor
   
   Sometimes straight talk is highly valued. Remember to do your homework first, brace yourself and your classmate or colleague, and deliver with sensitivity.
   
   
10. Up their game
    Improvement
    
    Help others to up their game. You can use this particularly during conversations with your group mates and colleagues – how can you help them achieve the next level? Focus on helping them see key growth opportunities, the big picture and what they need to take the next step.

Decision Magazine Issue 14

In issue 14, find out more about Deloitte’s learning and development initiatives with stories on our Deloitte Southeast Asia Innovation Day and Deloitte University Asia Pacific! Want to have more control in how you shape your future career? Discover how Deloitte can empower you through flexibility with our new work-life integration program! In addition, take a behind-the-scenes look at Elizabeth Han’s role as a Deloitte Risk Advisory Security Analyst, where she shares insights as the cyber gatekeeper of confidential information. We also share 10 Moves to make moments matter that you can apply to your student life as well as your internship. Lastly, we look back at the key highlights of 2019, ranging from our sports achievements at the Inter-Departmental and Institute of Chartered Accountants Games to our under the sea themed Year-end party!

What are you waiting for? Download issue 14 now!