Nurturing bold ideas in government
Developed in partnership with the Singapore Economic Development Board (EDB), GovLab Singapore is a Centre of Excellence that focuses on research, collaboration and innovation to transform the way governments deliver their services.
The public sector continues to face new challenges in an increasingly connected, complex, and fast-changing environment. From socio-economic factors that will change the context in which governments serve their citizens, to technologies that are integral to many trends shaping businesses and governments as a whole, the public sector needs to embrace new approaches to address these concerns. The reason is simple: existing practices will not suffice. To succeed, governments around the world must embrace innovation as a core discipline and be ready to adopt new practices.
Based in Singapore, GovLab works closely with senior government executives and thought leaders in Southeast Asia and globally to develop a unique understanding of the increasingly complex and dynamic world. It conducts research into key issues and emerging ideas shaping the public, private, and non-profit sectors to provide governments with the right knowledge and tools to convert challenges that governments today and of the future may face into opportunities.
The GovLab Advisory Council is led by Deloitte’s most senior global and regional public sector leaders. Drawing on Deloitte’s extensive network of subject matter specialists and professionals in the Public Sector industry practice, the GovLab Advisory Council sets the research agenda for GovLab with inputs from senior government officials, academic advisors and other experts. They advise our GovLab Fellows in their projects to deliver high-quality solutions for governments in the region.
GovLab has a fellowship programme to nurture innovative yet actionable insights that will improve and redefine government services, products and processes.
GovLab Fellows – specially selected from a pool of top performing Deloitte practitioners with diverse disciplines, experiences and backgrounds – explore emerging business and technology trends to develop practical solutions for governments during a full-time, four month fellowship. They partake in collective and individual development opportunities and obtain valuable professional experience.
Through the programme, GovLab Fellows gain an understanding of the critical challenges governments face today and in the process develop solutions to support greater impact, efficiency, and quality in public sector service delivery. With the insights and skills gained during the fellowship, GovLab Fellows can develop their capabilities as future thought leaders in the public sector industry.
Since the inception of GovLab in December 2014, GovLab Fellows have worked closely with the government agencies and leaders in the sectors to develop a number of pragmatic yet thought-provoking insights.
- Digitising government contact centres: The GovLab Fellows take a glimpse into the future of government services by envisioning the ideal contact centre of the future. Such a contact centre is one that is completely unmanned, with the seamless integration of processes across all the relevant departments and citizen touchpoints. This might sound a bit too futuristic at this point in time, but some of the enabling technologies for this vision already exist in our midst today. Click here for more information.
- Disaggregating digital disruption: The GovLab Fellows constructed a framework to help governments and industry players understand and measure the extent of digital disruption in various sectors of the economy. This framework was then applied to the context of Singapore, with digital disruption measured along two dimensions: the magnitude of change the sector can expect to witness in the near future, and the imminence of this change. Click here for more information.
- Transforming the visitor experience with predictive analytics: The GovLab Fellows developed a three-step methodology to offer a glimpse into the vast potential that an aggregated database repository, combined with predictive analytics abilities, can have for a central managing authority. Collectively, the accumulated data from individual businesses and enterprises would be able to provide a more complete and holistic understanding of the visitor’s journey, and in turn, generate better leads and enable more conversions for a tourism destination. Click here for more information.
- Accelerating Jakarta’s momentum in its Smart City journey: The GovLab Fellows identified a number of solution themes that, they believe, if acted upon, have the potential to enable Jakarta to sustain its momentum in its journey towards becoming a Smart City. While the city has achieved significant progress in some areas, a number of key gap areas remain. Click here for more information.
- A predictive model to identify jobs at risk of automation: The GovLab Fellows developed a predictive model for identifying jobs that are at risk of automation over the medium-term. As a proof of concept, the model has been applied to the context of Singapore’s food and beverage sector. Nevertheless, its general five-step methodology can similarly be applied to other industries to identify vulnerable segments of the workforce so that no one gets left behind in our inclusive, Smart Nation. Click here for more information.
- Using disruptive innovation to address rising healthcare costs: The GovLab Fellows explored the drivers for rising national healthcare expenditure in Singapore and investigated innovative solutions that have the potential to disrupt the healthcare landscape and drive down healthcare costs. These models were then specifically tailored to reflect how they may work in Singapore to transform its already successful healthcare landscape into the distinctive one that it can and should be. Click here for more information.
- Improving workplace safety using predictive analytics: The GovLab Fellows developed a predictive analytics model to identify factors that will help direct workplace health and safety resources to reduce the frequency of accidents in the construction industry. This can readily be expanded and used by the government to identify businesses that are at risk and require the much needed support. Click here for more information.