Solutions

Customer experience

Elevate the human experience and create customers for life. Put the customer at the center of things—using SAP® solutions, including the SAP C/4HANA® cloud customer experience suite.

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Overview

With decades of SAP® experience, an award-winning network of professionals, and industry-specific capabilities, Deloitte Digital helps organizations around the world elevate the human experience, respond at the pace of disruption, and drive new business outcomes with SAP Customer Experience cloud solutions.

Experience innovation

We work each day to help clients across industries reimagine everything and activate the Kinetic Enterprise—an intelligent, cloud-enabled enterprise built to evolve rapidly, leveraging a clean ERP and an extended ecosystem of services, applications, and capabilities.

Collaborating closely with clients to explore an entire universe of possibilities, Deloitte Digital assists companies in unlocking value with SAP Customer Experience solutions such as SAP® C/4HANA and SAP’s Qualtrics® experience management (XM) platform.

By working with industry leaders to connect the dots—and to see beyond the dots—we help organizations navigate constant disruption and get ahead of tomorrow’s challenges. That’s a big deal in an environment where customer expectations and business demands are constantly increasing. And if we make transformation look easy, it’s because we’ve been at it a long time. (We celebrated our 30th anniversary with SAP in 2019.)

Fast-forward transformation

With a complete set of services and solutions, Deloitte Digital can help you move forward fast and enable the “built to evolve” Kinetic Enterprise with confidence—no matter where you are in your transformation journey with SAP solutions. Our deep industry experience and technical knowledge provide a foundation to help you address nonstop disruption with forward-facing capabilities for digital commerce, customer service, sales, and marketing.

By helping you intelligently combine experience data (X data) and operational data (O data), Deloitte Digital can help you merge the back office with the front office, deliver a unified experience for customers and the workforce, support a “human first” organization, and pivot rapidly to address shifting demands.

Recognized for results

Our team brings end-to-end capabilities that support your ability to innovate your business, build your brand, and grow. We are widely recognized for our ability to help clients deliver results with SAP solutions, and our list of awards and accolades is a long one. Recent wins include 2020 Qualtrics® Customer Experience Partner of the Year award and 2019 SAP® Pinnacle Awards as Customer Experience Partner of the Year and Digital Partner of the Year. We also were named a 2019 finalist in three SAP S/4HANA® categories.

Thoughtware

A New Day for Digital Commerce

Cloud-enabled digital commerce is becoming an essential ingredient for many businesses. But building your own capabilities from the ground up can prove difficult and time-consuming. Learn why a move to SAP Commerce Cloud might be a smart move—and how Deloitte can help you move with confidence.


Conquering complexity in the customer experience

With the SAP Intelligent Suite—including SAP Customer Experience solutions such as SAP C/4HANA—enterprise leaders can begin to address complexity, transform their business processes, and innovate. Deloitte has insights that can help.


To optimize performance, modernize sales operations

High performance sales operations with SAP® Customer Experience.


Future-proof your digital business: Reimagining customer engagement and your brand experience

Future-proofing your business to keep up with growing expectations and digital touchpoints means reimagining the customer experience, your brand, and the role of technologies such as SAP Customer Experience solutions. Learn more from Deloitte.


How to migrate data to Commerce applications

Explore the Data Migration process and how to validate the data accuracy as part of the migration.


Lead to Loyalty: Build predictive, proactive, human-first customer experiences that go a step beyond

How can you put the customer at the center of things? Lead to Loyalty by Deloitte Digital can help, providing an integrated platform centered on SAP solutions—built to drive loyalty across customer touchpoints and to evolve with your business.


Making an impact with marketplaces

What exactly are digital marketplaces, and how can they help you generate new value for the business? For many enterprise leaders leveraging SAP® solutions for commerce, answering that question becomes imperative. Start with a high-level view of the landscape and the potential opportunities.


Reimagine customer data, cloud, and your opportunities

Learn how an SAP Customer Data Cloud workshop by Deloitte can help you approach customer data more strategically—to help you strengthen customer relationships, drive revenue growth, improve compliance, and tap the benefits of cloud.


SAP Commerce for Direct Sales

SAP Commerce has a powerful role to play in helping these companies differentiate themselves through better experiences.


Tune and Scale while you Develop

Following the Left Shift Performance Tuning Paradigm to avoid disruption to business growth


On-demand

Customer Data Predictions for 2020 and Beyond

Explore the customer data trends that will impact your business in the next year and beyond!



Delivering the Future of Digital Commerce

Engaging Tomorrow's Customer through SAP® Commerce Cloud



Future of Technology Radio

AI Goes Shopping: Humanizing the Retail Customer Experience


How B2B is going from transactional to experiential

What does the transition from transactional to experiential looks like for B2B companies? Listen for the the benefits and challenges of consumerizing and the role ecommerce plays in this and steps you can take today no matter where you are in the process.



Market Movers - Annex Cloud & Deloitte

What makes a loyalty program successful? How can you improve customer engagement and retention throughout the lifecycle of your customers? Watch for insights into proven methods of success along with ideas on how we should think of loyalty programs in the context of the digital transformation.



The Kinetic Enterprise: Built to Evolve

A new podcast series is designed to help enterprise leaders get smart about the Kinetic Enterprise—Deloitte’s vision for activating an intelligent, cloud-enabled organization that is built to evolve.


Case studies

Alcon: Easy to do business – launch, learn, pivot

When customers said “make it easier to do business with you,” Alcon turned to Deloitte to help them build a system using SAP Hybris e-commerce for easy online ordering and accurate inventory management of their precision medical lenses.



dōTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA®

dōTERRA, a leading essential oil company, wows its customers and resellers with a whole new e-commerce experience based on SAP Hybris Commerce.



Rent-A-Center: Changing business models

In the face of changing demographics and tech product landscape, America’s leading rent-to-own destination engaged Deloitte to leverage SAP Hybris and transform the customer experience on the go and in-store.



Contact us

Kashif Rahamatullah
Principal, Deloitte Digital
Global SAP Customer Experience Practice Leader
krahamatullah@deloitte.com

Kashif Rahamatullah is a Principal in the Digital practice for Deloitte Consulting where he advises clients on how to transform their businesses through digital solutions such as ecommerce, CRM, portal, mobile and digital marketing. Kashif has more than 20 years of experience delivering large scale business and technology transition and transformation solutions using multi-site, cross-geography teams for the fortune 500 companies in Consumer Products, Life Sciences and the Oil & Gas industries. In addition to client service, Kashif also leads the Global SAP Customer Experience practice for Deloitte Consulting and is the Diversity and Inclusion Leader for Deloitte Digital.