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Deloitte Recognized by Salesforce.com for Innovation in Customer Service
San Francisco, 15 October, 2012 — Deloitte was named the recipient of the Salesforce.com Partner Innovation Award for Innovation in Customer Service. Presented at Dreamforce 2012 in San Francisco, the award recognizes Deloitte’s implementation of Salesforce Service Cloud, which enabled one of the largest pure-play interactive entertainment software publishers in the world to identify and proactively address customer service issues across social networks and create new channels for targeted engagement with influencers. The Salesforce.com Partner Innovation Awards recognize strategic alliance partners for innovative work based on the challenge addresses, the company's demonstrated expertise working with Salesforce technologies, and the business value delivered to the customer.
“We are honored to receive the 2012 Salesforce.com Partner Innovation Award for Innovation in Customer Service,” said Paul Clemmons, principal, Deloitte Consulting LLP and global leader of the salesforce.com alliance. “This award is a testament to Deloitte’s leading-edge work in implementing Salesforce technology to help provide innovative services for our client’s customer service challenges and to our efforts to advance social business globally.”
“We congratulate Deloitte on its Salesforce.com Partner Innovation Award for Innovation in Customer Service,” said Elay Cohen, senior vice president, productivity, salesforce.com. “This award recognizes Deloitte's success in enabling a client to manage customer service across social networks and in facilitating engagement with influencers. Deloitte helps to enable our customers to transform their business with social and mobile cloud technologies to connect with their customers, partners and employees in entirely new ways.”
About the Salesforce.com Partner Innovation Awards
The Salesforce.com Partner Innovation Awards is an annual awards program honoring salesforce.com’s consulting partner ecosystem for the contributions they’ve made in helping customers leverage social and mobile technologies to transform the way they run their businesses. Award winners were honored at salesforce.com’s annual Dreamforce, the world’s largest vendor technology conference, held at the Moscone Convention Center in San Francisco.
Partner recipients of a Salesforce.com Partner Innovation Award were acknowledged in one of seven categories based on their outstanding customer implementation work:
- Innovation in Social Vision
- Innovation in Sales
- Innovation in Service
- Innovation in Marketing
- Innovation in Collaboration
- Innovation in Work
- Innovation in Platform
Deloitte's salesforce.com Global Alliance
Deloitte's alliance with salesforce.com helps Deloitte meet the emerging needs of its clients by providing multinational and international companies with social and mobile cloud computing technologies. Led by Paul Clemmons, principal, Deloitte Consulting LLP, the alliance leverages Deloitte's cloud computing services to provide companies with a broad set of capabilities, including business model development, solution delivery and talent management, as well as development, advisory, implementation, and operational services. Global salesforce.com delivery capability is available through Deloitte Touche Tohmatsu Limited network of member firms, including practices in more than 13 countries. To learn more, visit http://www.deloitte.com/us/salesforce.com.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 200,000 professionals, all committed to becoming the standard of excellence