Digital Banking Maturity 2022

Digital Banking Maturity is the largest global digital banking study, providing a comprehensive assessment of retail banks’ digital channels and furthering discussion about future developments.

This 5th edition – which features Thailand for the first time ever – will identify several key digital trends shaping the banking industry across the globe, and compare the digital maturity between banks across three main components: functionalities benchmarking, customer needs research, and user experience study.

The Thai banks in our survey show a level of capability that places the country in line with global averages. The forthcoming Virtual Banking Framework and subsequent award of licenses to new entities are likely to lead to an increased focus on leading digital functionality and experience in 2023 and beyond.