Staying ahead of the pack
How financial services firms are planning to win
How are financial services firms looking to innovate? Firms are quietly transforming their businesses in anticipation of new entrants and disruptive trends.
What’s an innovative business? To the typical person, it’s a company in an industry like software technology, alternative energy or biomedical engineering. Few would name one in financial services, an area of commerce with origins as old as the first currencies.
Recently Deloitte Touche Tohmatsu Limited surveyed 200 executives at banking, securities, insurance and investment management firms around the world. A quarter of them worked for firms with more than US$30 billion in revenue; most were in finance or operations. We asked what they thought was important to staying ahead of the competition in the next three to five years.
What we learned is that firms are quietly transforming their businesses in anticipation of new entrants and disruptive trends. Their response to regulation is both pragmatic and optimistic. They’re adopting new ways to attract and keep the best of a 21st century workforce. And they’re taking on digital initiatives across a spectrum of operational areas, with an eye to profitability, compliance and a superior client experience.