Global Human Capital Trends 2017
Rewriting the rules for the digital age
Organisations face a radically shifting context for the workforce, the workplace, and the world of work. Our survey of more than 10,000 business and HR leaders from 140 countries reveals 10 areas for businesses to focus on to better organise, manage, develop, and align people at work.
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A call to action for HR and business leaders
A number of converging issues are driving the need to "rewrite the rules." Technology is advancing at an unprecedented rate. Individuals are relatively quick to adapt to ongoing innovations, but organisations move at a slower pace. Many still retain industrial age structure and practices that are long outdated. Even slower moving are public policy issues, such as income inequality, unemployment, immigration, and trade.
It's these gaps among technology, individuals, businesses, and public policy that are creating a unique opportunity for HR to help leaders and organisations adapt to technology, help people adapt to new models of work and careers, and help the company as a whole adapt to and encourage positive changes in society, regulation, and public policy.
Read this year’s 10 trends on Deloitte University Press
|The organisation of the future: Arriving now
As organisations become more digital, they face a growing imperative to redesign themselves to move faster, adapt more quickly, learn rapidly, and embrace dynamic career demands. Leading organisations are moving past the design phase to actively build this new organisation.
|Careers and learning: Real time, all the time
As companies build the organisation of the future, continuous learning is critical for business success. The new rules call for a learning and development organisation that can deliver learning that is always on and always available over a range of mobile platforms.
|Talent acquisition: Enter the cognitive recruiter
Recruiting is becoming a digital experience as candidates come to expect convenience and mobile contact. Savvy recruiters will embrace new talent acquisition technologies to forge psychological and emotional connections with candidates and constantly strengthen the employment brand.
|The employee experience: Culture, engagement, and beyond
Rather than focus narrowly on employee engagement and culture, organisations are developing an integrated focus on the entire employee experience. A new marketplace of pulse feedback tools, wellness and fitness apps, and integrated employee self-service tools is helping.
|Performance management: Play a winning hand
Across all industries and geographies, companies are reevaluating every aspect of their performance management programs, from goal setting and evaluation to incentives and rewards. They are aligning these changes to business strategy and the ongoing transformation of work.
|Leadership disrupted: Pushing the boundaries
In 2015, we termed leadership the "perennial issue" that never seems to go away. This year we see a radical shift. Today, as never before, organisations do not just need more strong leaders, they need a completely different kind of leader—younger, more agile, and "digital-ready."
|Digital HR: Platforms, people, and work
Back to top.HR leaders are being pushed to take on a larger role in helping to drive the organisation to "be digital," not just "do digital." As digital management practices and agile organisation design become central to business thinking, HR is focusing on people, work, and platforms.
|People analytics: Recalculating the route
No longer is analytics about finding interesting information and flagging it for managers: It is now becoming a business function focused on using data to understand every part of a business operation, and embedding analytics into real-time apps and the way we work.
|Diversity and inclusion: The reality gap
Fairness, equity, and inclusion are now CEO level issues, but continue to be frustrating and challenging. Training and education are not working well enough. The new rules focus on experiential learning, process change, data-driven tools, transparency, and accountability.
|The future of work: The augmented workforce
Automation, cognitive computing, and crowds are paradigm-shifting forces reshaping the workforce. Organisations must experiment and implement cognitive tools, focus on retraining people to use these tools, and rethink the role of people as more and more work becomes automated.
Global Human Capital trends 2017 dashboard
We encourage you to interact with the survey results to understand the importance of each trend, and explore how your organisation relates to the findings. For more information, visit the 2017 Deloitte Global Human Capital Trends dashboard.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.