Application Management Services


Application Managed Services (AMS)

Application management services that focus on business optimization and innovation

Today’s information technology landscape is more complex than ever, and the cost to maintain it continues to climb. Deloitte’s application management specialists can help companies overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables businesses to fine tune application management services (AMS) to their IT and business objectives. We offer a full range of industry-leading services, including digital, enterprise resource planning, information management, and systems integration. This capability is underpinned by our managed service advisory function that supports our clients to select the optimum managed service model and successfully transition to the target state.

Deloitte member firms’ worldwide infrastructure spans multiple geographies and provides clients access to a large pool of technology talent. Our practice delivers functional and technical capabilities across a global platform to continuously deliver on client specific business objectives. We are relentlessly focused on driving down costs, improving quality, and accelerating value in every aspect of our services.

Our Applications Management Services practice is responsible for maintaining client applications and technology infrastructure, including Enterprise Resource Planning (ERP) software, legacy systems, portals and middleware. We host and maintain the applications, deliver technical and end-user support and provide the necessary technology infrastructure. Clients benefit from our knowledge of best practice processes, gaining cost reductions and optimized operations.


Application support: creating sustained value

Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:

  1. Strategy
  2. Governance
  3. Organization
  4. Process
  5. Technology

Based on these dimensions, Deloitte developed the Support Value Delivery Methodology to enable to application support framework. Download the report to learn more.

Application Support

Value-driven Application Management Services

IT landscapes today are large and diverse, trending toward more complexity, not less. That complexity has become costly – with 65 percent of IT dollars now spent maintaining existing technology. To control spending, many companies created new, specialized functions dedicated to managing applications and infrastructure. These have become prime candidates for outsourcing, driving explosive growth in the Application Management Services (AMS) marketplace. Gartner projects enterprise  application outsourcing revenues to reach $86 billion in 2013. Which is all well and good except for one problem.

Download the report to learn how to harness the essence of AMS by linking it to continuous IT improvement and business innovation, rather than viewing it as an isolated element in the technology lifecycle.

Value-driven Application Management Services

Transitions that work: design from the future

As Application Management Services (AMS) delivery models continue to evolve, one area of special interest to IT organizations is the transition from build to operate. Like any big handoff, this transition can carry significant costs and risks. That partly explains the growing shift toward solutions that are integrated across the application lifecycle - sometimes through a single vendor, but not always. Transitions that are designed with long-term, future results and a clear end state in mind are far more likely to produce sustainable value.

Transitions that work: design from the future