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The Deloitte Center for Crisis Management
Guidance throughout the crisis lifecycle
When crisis strikes, seconds count. Disasters that used to unfold over hours and days can now impact in seconds and minutes. The Deloitte Center for Crisis Management (the Center) rapidly deploys the full breadth of Deloitte’s capabilities to help clients prepare for, respond to, and recover from crises, such as financial crimes, cyberattacks, and other manmade and natural disasters.
Are you prepared?
Is your organization prepared to navigate the entire lifecycle of a crisis from readiness to response to recovery? Certainly, there are unique elements to every crisis, but having a systematized approach is key. The Center provides organizations with the tools, expertise, and support they need to help them emerge stronger from a crisis event—and prevent the next one.
Readiness: Preparing for crises using advanced simulation, monitoring, strategy, testing, and planning techniques to anticipate existing, new, or previously unforeseen threats.
Response: Responding to crises effectively and in real-time to bring stability and preserve reputation and stakeholder value.
Recovery: Helping uncover and exploit opportunities to rebound from crises and emerge stronger than ever.
Five key crisis management lessons
Financial crimes, cyberattacks, and other potential disasters present a clear and rising danger for all organizations. The impact of such events depends entirely on your crisis management plan. Below are five crisis management lessons every C-level executive should carefully consider:
1. Waiting until a crisis hits is too late. Monitoring, preparation, and rehearsal are the most effective ways to prepare for a crisis event. Organizations that regularly plan and rehearse potential crisis scenarios greatly improve their ability to respond effectively when a real crisis hits.
2. Every decision during a crisis can affect stakeholder value. Threats to an organization’s reputation can destroy value much more rapidly than operational risks.
3. Response times should be in minutes, not hours or days. Your crisis management team must take control quickly, lead decisively, communicate fluently, and inspire confidence in everyone both inside and outside your organization. This will require expansive thinking and innovative approaches to solving problems.
4. You can emerge stronger. Almost every crisis creates opportunities for organizations to rebound, but you must be looking for them and be able to recognize them.
5. Just when you think a crisis is over, it’s not. The work continues long after you breathe a sigh of relief. The way you capture and manage data, log decisions, manage finances, handle insurance claims, and meet legal and regulatory requirements on the road back to normal can determine the strength of our recovery.