Posted: 20 Nov. 2018 8 min. read

Sonali & Charlie – The human touch

From complex future-focused projects to fascinating client challenges, people are still at the heart of everything we do in Human Capital. Analysts Sonali and Charlie share their experiences.

Sonali Gidwani’s story

What was your biggest misconception about working here?

That you always have to have an answer. I’ve learned now that if you can communicate well and build good relationships, not having a concrete answer is alright as you can work with your team and the client to find out what works best for them.

Before I joined I was also worried that my previous experience in journalism would be seen as irrelevant, and that I would have to completely change myself to fit a new role. This couldn’t be further from the truth. My background has helped me have great attention to detail, which is very useful in project management and change communications.

I think it’s good to remember that any experience is good experience. Your summer working in a supermarket is probably a great insight into the retail industry, for example. If you can apply your experience to your role here then it’s invaluable.

What do you love about your job? What’s the most exciting project you’ve been on?

I love the opportunities to learn new skills and become more aware of the business world. I also genuinely appreciate the importance the firm places on people skills, especially since a lot of jobs are becoming automated and we deal with a lot of digital and tech transformations. People are still at the heart of what we do.

One of the most exciting things I’ve been involved in is a project that implemented a well-known social media tool to use at work! This was to help create new ways of working and collaborating, and it’s been well-received so far!  It’s really helped me to approach very senior people at Deloitte and to keep in touch with my Human Capital colleagues. The implementation project was intense but I learned so much in a short space of time, and it is something I’m known for across Human Capital now, so it was great exposure.

Charlie Benson's story

What are the best things about your job?

A lot of the projects we work on are really exciting. A really big drive for Human Capital consulting is the Future of Work – helping our clients make their workplace ready for the future employee. It’s great knowing that we, as a firm, are leading this change across hundreds of organisations, and this is something that will affect all of our everyday lives as working people. I also love how my particular role in workforce analytics is a balance of soft and technical skills. You need to know how to complete the analysis, and also how to communicate it to a client in a way they’ll understand.

What skills do the best leaders have? And which ones are essential to your job?

My favourite leaders in the firm are always supportive and inclusive, and celebrate diversity. These are such important parts of the Deloitte culture. Our CEO, David Sproul, joined Deloitte at the Pride in London Parade; it’s that kind of inclusivity that makes every colleague feel valued and sets Deloitte apart. For me it’s the soft skills that are really important to my role: managing stakeholders, analysing information from different sources, communicating complex concepts so they’re easy to understand and impactful, working effectively with teams, logical thinking, and organisation… the list continues… In addition to improving on these soft skills, I’ve developed a number of technical skills within my role, from data analysis to understanding analysis software such as Tableau and Excel. I also feel like my business acumen has really improved - this comes from being exposed to such a large variety of clients and businesses.

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