Behaviours first change management – resilient leadership at a time of global crisis | Deloitte UK has been saved
At a time of unprecedented global crisis putting ‘behaviours first’ has never been more important. Behaviour change is and will remain at the heart of how we together will fight COVID-19. Behaviours define who we are, what we do, and how we act. All of which have changed dramatically in a very short space of time.
A behaviours first mindset helps us to focus on what makes us uniquely human. A mindset and an outlook on life that puts the behaviours of us and those that surround us at the centre of driving forward change for the greater good. In a COVID-19 context, it is a mindset that will enable us together to fight the spread of the virus and to take the learnings from how we adapt and change in the everyday.
As a change management professional I talk to clients and my teams when delivering transformation programmes about the significance of behaviour, the importance of storytelling and the necessity to learn by doing to enact and instil behavioural change. Whilst all of these points remain true, I feel passionate about taking the positive learnings from the situation that we now find ourselves in.
As a working mum with two children three years and under I have experienced my fair share of behaviour changes over the past few years. On a personal level, there are a number of positive changes that I have made, some out of choice, and others out of necessity. In a COVID-19 context these changes have been exacerbated, leading me to change further how I behave in the everyday:
Professionally as a leader, I continue to put behaviours first in how I work with my clients and teams. However, in this COVID-19 context for me there are five priority behaviours; honesty, vulnerability, stewardship, reflection and listening.
So what am I doing differently as a result of focusing on these five priority behaviours?
A behaviours first mindset helps to focus on what makes us uniquely human. It is a mindset and an outlook on life that puts the behaviours of us and those that surround us at the centre of driving forward change for the greater good. The lessons that I have learnt from COVID-19 thus far will change how I operate both as a mother and a business leader moving forwards. It is important to remember and cherish the little things that make us uniquely human. Behaviours first change management is a must for delivering sustainable change. Finding the value in what makes us human will pay dividends for how effective and productive we are in our personal and professional lives. Taking learnings from how we adapt and change in the everyday are a force of positivity at a time of global uncertainty. Seize the opportunity. Think behaviours first. Make change human centred.
Suzanne has 14 years’ experience working in Financial Services for major insurance and banking clients. She leads the behavioural change, workforce, talent, and cultural aspects of transformations in Financial Services often driven by the future of work and wider digital agendas. Suzanne leads large teams helping to get clients ready for change by designing and delivering behavioural change programmes and interventions; assessing, measuring and managing culture; defining future capabilities; shaping behavioural adoption and talent interventions; building workforce, HR and leadership capability; and executing work, worker and workplace transformations. Suzanne has a Medical Sociology MSc and uses her expertise and passion for social and behavioural sciences in her client delivery.