About us


Impact Report 2016

Alongside our broader impact and contribution sit the key metrics through which we measure our ongoing performance.

This section is split into:

  1. Marketplace metrics
  2. Workplace and diversity metrics
  3. Community metrics
  4. Environmental metrics

Click on the tabs below to explore the data.

Finance metrics

FY14 FY15 FY16
Overseas revenue (as % of total revenue) 2 32 30 33
Profit (£m) 554 593 608
Average profit per equity partner (£k) 750 822 837
Average effective tax rate per equity partner % 3 49 47 49
The average number of equity partners and employees, on a full time equivalent basis, during the year:

Equity partners 739 721 726
Employees 13,772 14,461 16,006
Total 14,508 15,182 16,732
Total Revenue (£m) 2,518 2,675 3,040
Service line revenue (£m)

Audit & Risk Advisory 706 708 824
Tax 562 590 654
Consulting 622 687 756
Financial Advisory 392 423 471
Switzerland 236 267 335
Industry revenue (£m)

Financial Services 956 1,007 1,226
Consumer Business 356 361 365
Technology, Media & Communications 283 260 300
Manufacturing 195 209 254
Healthcare & Life Sciences 123 179 223
Public Sector 185 181 188
Business Infrastructure & Professional Services 179 181 174
Energy & Resources 188 177 172
Other1 53 120 138
Additional Financial Information

  1. 1 This figure relates to the revenue generated across industries outside of our main industry groups shown above.
  2. 2 This figure relates to revenue from companies headquartered outside of the UK.
  3. 3 Includes National Insurance contributions as well as income tax.

All figures represent UK and Swiss operations (and exclude CIS and Financial Advisory Middle East operations)

Workplace and diversity metrics

FY14 FY15 FY16
Deloitte People Survey: Employee engagement index2 - 65% -
Deloitte People Survey: Learning and development3 - 73% -
Deloitte People Survey: Inclusion4 - 76% -
Workplace and diversity

Investment in learning and development* £27m £28.5m £34.7m
Total number of graduates, school leavers and interns recruited 1,400 1,577 1,765
Number of school leavers hired through Deloitte's BrightStart Programme 85 61 105
Standard voluntary attrition rate 18% 17% 15.6%
Number of promotions across the business* 4,026 4,422 4,944
Women - executive roles 17% 20% 23%
Women - board roles 25% 25% 25%
Women - partners (equity and non-equity)* 14.7% 15.4% 16.4%
Women - employees* 44% 43.8% 43.4%
Average gender pay gap across Deloitte1 - 17.8% 16.8%
Average gender pay gap within grade pools - 1.5% 1.8%
  1. 1 Gender pay gap is a new metric introduced in FY15. This calculation is based on annual salary alone and does not include bonus payments. The UK government is reviewing the method of calculating gender pay gap and we will align our methodology with any revised guidelines.
  2. 2 The Deloitte engagement index is taken from our UK biannual People Survey and measures satisfaction, willingness to recommend to others as a place to work, pride and commitment. The information is then collated to form an index that links these key business metrics and provides a proxy for our people's engagement with the firm.
  3. 3 The percentage of people agreeing in our People Survey with the statement: “Deloitte provides opportunities, assignments and learning programmes that enhance my professional growth.”
  4. 4 The percentage of people agreeing in our People Survey with the statement “At Deloitte, I am respected as an individual.”

* These metrics include UK and Swiss operations.

Community Metrics

Community FY14 FY15 FY16
Number of community volunteers 3,113 3,204 3,753
Community volunteering hours 50,766 41,579 46,801
Value of employee Give As You Earn (GAYE) contributions £0.68m £0.63m £0.63m
Total firm community contribution
£11.9m £12.0m £12.0m
Deloitte Access1 - number of partner schools
11 14 17
Deloitte Access - est. number of students
1,678 3,000 4,500
  1. 1 Deloitte Access is an education programme delivered in collaboration with Teach First and is designed to raise aspiration, support achievement and provide opportunities for students in low-income communities.

Scope of community data is UK only.

Environmental metrics

In FY16 we made good progress on Our Green Journey, in pursuit of our vision to fully integrate sustainability into our business by 2020, minimise our impact on the environment and engage our clients and our people.

We are on the verge of attaining our 2020 carbon reduction target, having seen emissions drop by 32 per cent per FTE since FY11. In addition to a 19 per cent total fall (38 per cent per FTE) in our energy use, we significantly reduced our carbon impact by moving to a guaranteed renewable tariff for all our purchased electricity1.

We achieved another significant fall in our annual paper use, with people now using 47 per cent less paper than they did in FY11. This is partly due to secure printing, as well as the success of ongoing communications on the importance of paper reduction. With this cut in paper use, we have reduced waste arisings by another 4 per cent per FTE this year (18 per cent per FTE since the start of Our Green Journey). We have also reduced our water consumption by 22 per cent per FTE since this date.

As much as these achievements are down to initiatives designed to address our environmental impacts directly, we are also committed to use our offices more efficiently. Our focus on agile working means that we can accommodate our growing workforce in a right-sized estate, which brings environmental as well as workplace benefits.

Given our success to date, we will be revising our 2020 targets upwards for next year to ensure we continue to improve and challenge ourselves. In particular, we are looking to better understand the implications of working towards a science-based carbon reduction target - we are keen to play our part in the effort to limit warming to less than 2°C2.

In FY17, we will place a continued emphasis on enhancing our buildings portfolio, travel reduction and sustainable procurement. These priorities reflect that many of our environmental impacts are felt outside the firm's direct influence, and these should not be externalised but instead acknowledged as an integral part of delivering Deloitte's world-class services.

  1. 1 This is a Renewable Energy Guarantee of Origin (REGO) backed tariff, which can be reported as zero emissions under the 2015 Greenhouse Gas Protocol: Scope 2 Guidance
  2. 2 This was the target agreed necessary by the nations of the world at the Paris conference in November 2015, to avoid the worst effects of global temperature rise.

Carbon Emissions (tonnes CO2)

FY14 FY15 FY16
Scope 1 emissions 1 4,068 2,834 2,781
Scope 2 emissions 2 4,425 2,910 3,006
Scope 3 emissions 3 36,782 40,186 43,191
Total emissions 45,275 45,930 48,978
Total emissions per FTE
3.12 3.03 2.93
  1. 1 We measure our carbon footprint using the GHG Protocol methodology. Scope 1 refers to all direct GHG emissions, in which we include gas consumption, generator fuel, fugitive refrigerant emissions and our owned-vehicle fleet.
  2. 2 Scope 2 are indirect GHG emissions from our consumption of purchased electricity, heat or steam within our buildings.
  3. 3 Scope 3 are all other indirect emissions that we feel are significant to our operations, including our travel covering reimbursed private cars, rental cars, air travel, rail travel, bus travel, taxi travel and hotel stays; waste disposal from our offices; and transmission and distribution losses from our procured electricity.

Performance against Our Green Journey targets

Area Target
FY11 FY15 FY16 Progress (1-yr) Progress vs. target Target date
GHG emissions Reduce scopes 1, 2 and 3 emissions (tonnes CO2e) by 35% per FTE 4.29 3.03 2.93 -3% -32% FY21
Energy efficiency Reduce emissions intensity from energy usage (tonnes CO2e)by 40% per FTE 1.51 0.43 0.40 -7% -73% FY21
Water consumption Reduce potable water consumption (m3) by 30% per FTE 8.91 7.35 6.96 -5% -22% FY21
Waste production Reduce quantities of waste production (tonnes) by 20% per FTE 0.16 0.14 0.13 -4% -18% FY21
Paper usage Reduce paper consumption (kg) by 50% per FTE 58.13 38.06 31.10 -18% -47% FY21
Travel Reduce travel - related GHG emissions (tonnes CO2e) by 25% per FTE 2.76 2.58 2.52 -2% -9% FY21

These metrics include the UK and Switzerland.

View GHG Emissions Statement

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