This year saw revenue growth of 9.1% from £3.95bn in 2019 to £4.31bn. In the first ten months of the financial year, prior to the effects of the pandemic, revenue growth was close to 11%, with all businesses growing. Revenues in April and May 2020 were significantly impacted by COVID-19, with growth dropping to around 2%.
But our performance is not just about the financials – in 2016 we set out to make an impact that matters to one million people. We’ve worked alongside our network of charities, schools and social enterprises and in 2020, we reached our milestone. That’s one million people getting to where they want to be. One million futures made brighter. And one million stories to be told.
We are pleased to share more about our journey to net zero, pay gap results and progress against our diversity and inclusion targets across this year’s Annual Report.