2020 Annual Report


What does purpose mean to Deloitte?
At Deloitte, our purpose is to make an impact that matters - for our clients, for our people and society. Purpose is about doing the right thing. We have so much expertise in our firm - and we believe in sharing it to help address some of society’s biggest challenges through our work.

Our purpose has helped make One Million Futures brighter
One way for us to make an impact is by developing skills across the UK. Our firm is built on the skills of our people - so it’s very natural that we should help develop the skills of others. We are so proud to have helped a million people in the UK get to where they want to be. Whether that’s through mentoring young people in schools, or by working alongside over 70 inspiring UK charities and social enterprises, that help people by giving them opportunities.

Our purpose guides the decisions we make and the way we serve our clients.
We are all experiencing significant change, accelerated by the COVID-19 pandemic. I am proud of how our purpose and values have guided the firm’s decision making through the crisis. There are many fantastic examples of the work we have done to respond, both with the government and our public and private sector clients

Inclusion is at the heart of our purpose
The tragic killing of George Floyd has been a moment for reflection - in society, but also in our firm. Recognising this, we are making changes that are helping us to live up to the values we take a lot of pride in - of fostering inclusion and taking care of each other. To help, our Black Action Plan sets out five key commitments. These include supporting organisations who work hard to create opportunities for Black people in society. And of course they also focus on improving our recruitment practices and creating fairer access to development and promotion.

Responding the climate emergency
An important part of our purpose is taking action to respond to the climate emergency. It’s a monumental task, but progress is possible if we act collectively and decisively. Our global WorldClimate strategy is helping us make responsible choices – within our firm and beyond. It includes a number of targets, including a commitment to achieving net-zero greenhouse gas emissions by 2030 for our own operations.

Looking to the future
We are proud of what we have achieved in the last year – one that’s been difficult for so many. But when things get tough – that’s when purpose matters the most.