Life at Deloitte
Apprentice Customer Services Assistant - Milton Keynes
What attracted you to the Apprentice programme? What made you choose it over the other options you were considering?
The opportunities that Deloitte offer are almost impossible to turn down. I could go straight into a job with responsibility and a sense of equality, no matter what grade you are. I chose Deloitte over university as I was excited by the prospect of being able to earn while I learn and the thought of getting experience as I go was a major pull factor.
What came as the biggest surprise when you made the move from education to the world of work?
The biggest surprise was the feeling of equality ion the workplace. Being treated like an adult in a working environment is a breath of fresh air after education. I was told that in sixth form and in the later years of school that I would be treated more like an adult, however I only really felt it when I started at Deloitte.
How do you structure your time working and studying? What challenges have you faced and what solutions have you found work for you?
All apprentices are booked into meeting rooms and are given study time on Wednesday mornings. This gives everyone a chance to keep up to date with their studies and catch up with the other apprentices. I also try and do as much as I can in between calls in the normal working day. There is not really a lot that you have to take home so you can still have your evenings to relax, which is a major bonus.
Describe your work environment. Are you office based or do you move around and spend time working on site with clients?
I am currently office based. The atmosphere in the office is fantastic, there is a sense of informality which makes me feel very comfortable and was really helpful when I first started. This, however, does not overshadow the professionalism in the office. Everyone in the team is working together to perform as well as we possibly can. My goal in the future is to be spending time working with clients and I believe that I will receive the necessary support to help me in achieving my goal.
What have been some the highlights of your time with Deloitte? What excites you about your work and the opportunities you see for yourself in the firm?
Playing for the Deloitte Milton Keynes football team FC Pinnacle was a really good experience for me. It gave me a chance to do what I love doing and meet new people within the firm in the process. Volunteering at the local school was also very fulfilling as I got the chance to go beyond my normal job and help others. It helped me develop my presentation skills and the feedback we received was great.
How has your life changed since joining Deloitte? Are you still living at home, or have you moved out? If so, how have you found that transition?
I feel like I have matured a lot since joining Deloitte. I am currently still living at home but I am looking to move out within the next year or so as I look to become more self-sufficient and independent. I have also learnt how to be a morning person!
How do you feel you’ve grown since joining the Apprentice programme? And what have been your greatest achievements?
I feel like I have grown as a person quite significantly. I have learnt to be more respectful, organised and more team-oriented. I’d say my greatest achievement so far was the amazing feedback I received from the school for my voluntary work. A representative from the school mentioned me especially which also led to praise from various managers/directors within the firm, good work does not go unnoticed.