Life at Deloitte
IT Service Desk Team Leader
I’ve always worked in IT and I was referred to Deloitte three years ago by a friend. I started on a monthly rolling contract for 12 months doing a 1st line analyst role, then became a fixed term contractor when I became a 2nd line analyst. After just 6 months I became a permanent employee and was promoted to Team Leader with specific responsibility for quality assessment and recruitment, as well as many other day to day tasks required by an IT Service Desk team leader. I am one of five team leaders in the IT Service Desk department who support the 15,000 employees of Deloitte UK and Switzerland. It’s a busy role and you need to be proactive if systems go down. Day-to-day I monitor system performance and manage the team’s escalations or queries, appraisals, and provide coaching & mentoring to the team. It’s a great team - there’s a positive vibe and lots of keen, technical minds.
Can you describe your first day?
I was nervous but everyone was friendly and made me feel welcome from the outset. I had a tour of the building, was introduced to the team, the Team Leaders and my Manager. One of the Team Leaders individual tasks was ‘induction’ and they arranged a really good training schedule for the first two weeks. It gave me plenty of time to settle in.
What do you enjoy most about your role?
Working with people. I like to understand their goals and what they want to achieve, then help them to achieve it. Delivering the good news for those who have worked hard and earned it is very rewarding.
What do you enjoy about working in the Shared Services Organisation at Milton Keynes?
It’s easy to commute to and everything you need is nearby. It’s a small office and it is quite close-knit. There are regular socials, team nights out, charity days and an annual company-wide ball. It’s a good place to work.
What advice would you give to someone considering joining the Milton Keynes team at Deloitte?
It’s a great company and you can achieve great things here. People in my team have gone to Switzerland on secondment which shows that with a positive attitude and work ethic, plenty of opportunities for development and promotion can open up for you.
Why did you choose to join Deloitte?
I knew the name and when I read up on the company I discovered it was one of the top 10 employers in the UK. My friend enjoyed his job at Deloitte and talked very highly of it so I thought I would apply. Fortunately I was successful and haven’t looked back since. My career has gone from strength to strength.