Life at Deloitte

Clients & Industries

Making it personal

Our mission is simple. We want to make an impact that matters to our people, to our clients and to society. That’s our purpose, our reason for being. To achieve that, we have to make it personal.

Only by truly understanding our clients and their markets can we build customer loyalty that is the envy of our industry. And that’s where we step in.

We put the client at the heart of our approach and help our practitioners build trusted advisor relationships with some of the most iconic and influential brands in the world.

Our large, multi-skilled, multi-talented team integrate best in class services to drive a distinctive experience for our clients and we’re successful because we deliver focused, insightful campaigns and activities that are based on genuine client understanding.

We have a reputation for going the extra mile and we challenge ourselves to innovate, to learn new skills, and to explore new ways to collaborate. But importantly, our people, from Partners to graduates, are amongst the most talented and supportive that you’ll ever come across.

Because of that we do all that we can to support our people and their needs and aspirations. We want people to be able to build long-term, rewarding careers here – whether they remain within Clients & Indutries or move elsewhere in the firm. To see some examples of the diverse range of backgrounds, skills and career journeys that we have within our existing team click here.

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Where do you fit?

Our five business areas offer a huge breadth of career opportunities. Whether you consider yourself entry level or an expert, you will get to work across amazing projects alongside talent people.

Clients & Industries Strategy

Everyone claims to put their clients first. But do they really? We do. And we make sure everyone in the firm does too. For us, it’s the difference between success and failure.

A co-ordinated central team ensures we are one function delivering one Clients & Industries strategy across Deloitte’s industries, service lines and locations. Dedicated practitioners are aligned to the business, shaping, embedding and delivering against the strategy whilst building in flexibility to cope with change.

Working together we bring to bear all of our expertise, capabilities, assets and best practises, from both here and around the globe, to ensure we make a positive impact on our clients’ business. After all, without our clients, we’d be nothing at all.

Client Relationship Development

To achieve enviable customer loyalty you have to put the customer at the heart of everything you do. And we do exactly that.

Our role is to support the Partners in the development of building trusted advisor relationships. We do this in three principle ways: We have a team focused on delivering programmes that add value to company executives. A team that creates impact by listening to our clients, feeding back insights and sharing best practises. This is all supported by a third team who are commercially focused and ensure we are supporting our clients in the best possible way.

Only by adding value to our clients in this way can we continue to achieve enviable customer loyalty from some of the worlds most admired brands.

368 the In-house Agency

Like many of today’s most successful businesses, Deloitte’s finest creative marketing output now comes from within. 368, our celebrated in-house agency, creates all the strategy, ideas and executions that set our brand apart as a world-leader. Together, we deliver integrated solutions that are as creatively effective as our clients are diverse.

A team of strategists, designers, filmmakers, developers, event specialists, and more, we work together to create everything from brilliant brand campaigns to beautifully-designed bid materials. Bringing your talent here means enjoying more freedom to collaborate, experiment, and guide your ideas through the decision making process.

Corporate Affairs

We’re always talking: To our people, to our clients, to society as a whole. We talk with one voice, with clarity, with confidence, and with impact. In fact, we’ve got so many great stories to tell, it’s hard for us to stop.

But we listen too. We are led by the issues that matter the most to our clients. We use our skills and knowledge to engage in open and honest dialogue and provide valuable insight and commentary.

Corporate Affairs is home to our PR specialists, brand experts, Responsible Business strategists, sponsorship managers, economists and researchers. And together we have one goal. To position our firm as the undisputed leaders in our field.

Operations

We’re the glue that binds Clients & Industries together. We provide the governance, discipline and infrastructure to enable our teams to be successful. Our skilled team of experts look at our function from all angles with one principle in mind: Driving efficiency and effectiveness throughout Clients & Industries.

Planning is key. It’s our job to make sure we use the resources and budgets we have to the best advantage, leveraging campaigns, assets and tools for the benefit of all.

Talent is high on our agenda. Without great people, we can’t do great work, so it’s up to us to look after the talented team we have. We offer guidance on how to mitigate risk in the delivery of our campaigns and we manage the data tools that enable our business to be efficient. And, we handle the day to day operational needs of the function, making sure everything runs smoothly.

Meet our people

"By working in different areas of the business, I’ve been able to build a broad marketing skill set, as well as a digital specialism."

Alumni Case StudiesWhat attracted you to Deloitte?

The chance to work for a global company, a market leader, where the opportunities seemed endless. It was early in my career, so I was looking for somewhere with the flexibility to move roles, while I worked out exactly what I enjoyed doing. Also the access to high quality training to support my development.

And how does it compare with your previous employer?

At 6,000 people, my previous firm wasn’t small, but Deloitte dwarfs it. To be truthful, I didn’t see myself staying for too long; I feared it would be too corporate and I’d feel lost in the numbers. I saw it as a great stepping stone… yet here I am writing this seven years later! In reality, the leadership team are approachable and visible, I wear casual clothes to work, and yes the firm is big, but it’s easy to see how what you’re doing feeds in to the bigger picture.

Can you tell us how your career has evolved here?

I’ve worked in three different teams and been promoted twice during the journey. First, Energy & Resources, then the Marketing Delivery team, where I worked on campaigns across all service lines and industries to broaden my experience. I even got to work with the Royal Opera House via our sponsorship team. I’m now in the Marketing Engagement team, within our internal agency, 368.

By working in different areas of the business, I’ve been able to build a broad marketing skill set, as well as a digital specialism. It has also given me a strong understanding of what the firm does and all the nuances within each area. I’ve had the chance to work with a huge variety of stakeholders (both internally and externally), building my experience, my communication skills, and my confidence.

What do you do now?

I’m Operations Lead for a team responsible for creating and sending all of Deloitte’s email marketing. This includes everything from newsletters and events to webinars etc. We also track engagement and provide insights back to the business, to help our people understand what their clients are interested in and the areas they might be best placed to support with.

"I thought of Deloitte as an accountancy firm. That’s a bit like describing Nike as a trainer manufacturer."

Alumni Case StudiesWhat did you think of Deloitte before you joined?

I was one of those people who thought of Deloitte as an accountancy firm. That’s a bit like describing Nike as a trainer manufacturer, I hadn’t realised just how extensive the skills and expertise within the company are. It’s a far friendlier company than I expected and the people I’ve worked with seem very appreciative of the work we create for them. This was a refreshing surprise having come from the world of ad agencies.

How do you explain your job to someone who has no idea what a Creative Director is?

Part inventor, part magician, part explorer. Staring at a blank sheet of paper and coming up with creative ideas to order, in short timeframes, with small budgets, day after day, is a difficult concept for many people to comprehend. Managing a team of creative people is like keeping sunbeams in a jar – equally challenging. But coming up with a brilliant creative idea that everyone loves, is like scoring a World Cup winner.

Tell us something we might not know about your team.

In 2020 (during the global pandemic) we delivered 450 films and 358 creative campaigns for the firm.

And one exciting project you’ve worked on here?

We produced FutureVision, an immersive six-act theatre event (with AR, video and workshops) featuring different people set in the future whose lives have been impacted by technology.

Do you feel your work has purpose?

Creativity can make the world a better place. Our work sparks ideas, unleashes emotions and galvanises action. One of the attractions of coming to a company like Deloitte is that much of what we do is about making positive change, in so many areas. It’s one of the reasons I volunteer to work with charities. Likewise, our climate initiative: we aren’t just talking about it, we’re doing it. It’s important that we lead by example.

"I worked with our Creative Director on FutureVision, an innovative new experience, showcasing the future of content, connectivity, and commerce."

Alumni Case StudiesWhat do you do?

I work in 368, Deloitte’s in-house agency, where we create and execute exciting and innovative marketing campaigns for the business. We provide end-to-end campaign support, which includes strategy and planning, creative, digital and email marketing, experiential, insight and analytics, CRM, marketing operations and more.

Why do this at Deloitte?

I was attracted by the opportunity to join a leading professional services firm that not only offers careers with purpose, but also allows us grow in our own way.

Can you tell us how you ‘grow in your own way’?

It means you can move upwards or develop greater expertise within your role. In my 12-year career at Deloitte, I’ve chosen to move upwards faster, then slower, and changed direction. I joined as an associate (contractor) and have worked in different roles within marketing and business development, supporting the US firm and then the UK. Today, I’m a Campaign Account Manager for 368.

What has been your favourite 368 project to work on?

I was very fortunate to have worked with our Creative Director on FutureVision, a project with our Technology, Media & Telecommunications team. This is an innovative new experience, showcasing the future of content, connectivity, and commerce. Imagining the world in 10 years’ time, FutureVision brings to life customer perspectives, examines key talking points, and explores new technology that will drive intelligent business decisions in an everchanging world. Our team developed content, demos and workshops for this lab, which will help define our clients for the next decade.

Did you have any worries before you joined?

Initially, I was worried that I may have to work in a very strict and formal environment. However, I found everyone here was very friendly, approachable and composed. Having moved from the India office, I also noticed the consistency in Deloitte’s values, which are shared by every individual, team, office, and member firm across the world. It made it so easy to come onboard.

What’s the best thing about your team?

The high level of collaboration. We’re a very open-minded team, always welcoming new thoughts and ideas.

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