Life at Deloitte

Laura Haywood

Employee Relations Manager

Laura works in human resources and is based in our London office.

What do my team and I do?

We support the business on all aspects of Employee Relations matters including dispute resolution, disciplinaries, grievances, capability issues, restructures, redundancies and TUPE related activities. I ensure the business is legally compliant when carrying out these activities and advise, support and provide guidance on a best practice approach. Day-to-day, the work is varied. It ranges from giving advice on how to manage employee matters, policy reviews or advising on the requirements of a transactional process.

Where does my team fit?

We are a growing team of ER specialists within the central HR function. We frequently work with the Client Service HR team but also with whichever teams or individuals within the firm need our support.

How does my role make an impact that matters with Deloitte?

We are an impartial team that creates ER policy and ensures it is properly followed which protects both the firm and the individual. It reduces financial risk and risk to the firm’s reputation and it also assists employees by ensuring they are being treated fairly and consistently. The people of Deloitte are fundamental to the success of the firm so we need to have policies and processes in place to assist and look after them.

My biggest accomplishment.

Personally, it is having a family whilst continuing my career. Deloitte introduced Agile Working which has given me the flexibility to continue successfully in my part-time role and still have time for my kids.

What I’m most proud of at Deloitte?

I studied to become an accredited mediator through the firm which was a big personal development piece for me. This is a different skill set to the skills required for my role and it was interesting to get a new perspective on how to manage people conflict. We are keen to encourage informal dispute resolution so that we can manage conflicts before they become bigger issues. It’s important to take the time to listen, understand and find solutions that are in everyone’s favour. When you see the employee a few years later thriving in the firm, you know that you contributed to that success.

My favourite part of the job.

Every day is different as no two issues are the same. There’s a huge variety of work and we get involved with some quite complex case. I have to make sure I am up to date with any new developments in the law so that I can balance legal requirements with what is best commercially for the firm.

Something more about me.

I’m in the Guinness Book of World Records! I was recently part of a successful World Record attempt to play netball for 24 hours. We raised money for Sport Relief.

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