Life at Deloitte
What projects have you worked on so far?
I am aligned to Banking within FSI Apps and spent my first 11 months on one of the largest consulting projects at Deloitte, supporting a financial services client complete a critical redress and remediation program. My role began in the Project Management Office (PMO), supporting the governance of the project, and quickly grew to include supporting the technical delivery and leading on production management.
After that project finished, I was able to ensure I had a broad range of experiences as an Analyst by joining a Higher Education project with a University. I led on the business requirements analysis, the functional design, and the high level technical design for a new system. I also supported the business’s readiness for change as a result of our proposed solution.
I’ve also been involved in pro-bono work with a charity called Spark Inside, helping to design and deliver a new training program for Prison Officers. This was set up via BeyondMe, a charity that Deloitte works closely with to link professional service workers with other charities in sectors of their interest. On the project, I designed the discussion guide for interviews and analysed the interview findings.
What do you like most about your role?
The scale and scope of the projects I’ve been on has been huge – I’ve been fortunate enough to identify roles I want to try or observe, and I’ve also been trusted within them to lead on deliverables. On my first project I was responsible for designing quality assurance and triage processes, dealing with incident management, and leading much of the client contact. On my second project, I’ve not only been able to try a new industry, but have also been able to highly influence the overall solution as part of my functional design work. You can jump in and get good meaningful roles if you want to.
What work do you get involved in on a day to day basis at Deloitte?
It will vary greatly on the role and the timeline of the project, but day-to-day, I present management information to clients, develop packs with plans or results, engage with a range of teams to ensure plans are all co-ordinated, and develop deliverables. Today, for instance, I had a meeting about a payment project within the University and am using the outcomes to develop the slides for my deliverable. I’m also linking up my work with the process design and technical design teams. We are due to hand over documents this week, so I will be helping others with proofing, tidying up outputs, and ensuring that there is a traceable link between all our work that leads to the same end point.
Why do you think Deloitte is a good place to work?
Having been at smaller firms (<30 people) before joining Deloitte, the opportunity to learn from others is much greater. If you are asked a question, you will undoubtedly be able to find the information from someone or somewhere. Compared to my previous firms, the training provided by Deloitte is more structured, and the flexibility of the job is more suited to my lifestyle. In addition, the senior management and leadership view lower grades in a meritocratic and horizontal way – I’ve never been spoken down to and feel my opinion is valued. This is further shown by the trust my colleagues have in me to create project deliverables.
How has Deloitte played a role in your long term career goals?
I have been able to develop my core skills in project management, communication, critical thinking, and relationship building. They are completely transferable, and the Deloitte culture of delivering quality work and working smartly is something that I imagine will stay with me for a long time. The opportunity to find and develop your passion, whether it’s an industry or a specific role on a project, is great.
What advice would you give to anyone thinking about working in technology?
You don’t need a technical background – there is training available, and not all roles on a technical project require technical skills. My first project was all about simply explaining the intricacies of how an IT system communicates with a number of other systems to less technical people in the business. From that perspective, you do pick up knowledge. Most projects I’ve heard of or have been on have been about automating processes, digitising information, or enhancing people’s roles through technology. Being involved in technology will provide you with an advantageous skill set as your career progresses.