Augmenting the Field Service agent

Bidirectional insights unleash enterprise growth

Field Service agents have a unique and valuable view of their company’s customers and products. However, much of what they see and do is not captured in a way that can be easily used by the core business to assist with product and service improvements. 

Assistive technologies such as augmented reality, voice recognition, artificial intelligence and IoT data can offer a solution with its ability to unlock real-time, hand-free information exchange to and from the field.

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