Life at Deloitte
Senior Manager, Organisational Transformation and Talent
Managing large-scale change in the private sector
Caroline is a Senior Manager in Deloitte’s Organisational Transformation and Talent practice. She focuses on the people-related aspects of business transformation within the private sector, including change management strategy, communications and engagement, stakeholder management, training and talent management strategy.
Working alongside an internal client counterpart, Caroline led the Change Management and Communication-related activities for Global Business Services for one of the largest transactions ever to take place in the sector.
Over a ten-month period, Caroline and her team engaged with business, functional and other programme stakeholders to ensure the seamless communication of people-related impacts to a global audience of around 14,000 individuals. In addition, Caroline led the team in providing communications support post Day 1 - transaction day - to individual markets in delivering their local integration plans.
The communications provided contributed to the successful achievement of:
- Approx. 12,000 people being on-boarded on Day 1
- Approx. 1,500 people being off-boarded on Day 1
- Approx. 15 delayed markets being prepared for local Day 1
Caroline has recently been ‘Highly Commended’ in the ‘Change Management Consultant of the Year’ category of the Management Consultancies Association’s 2016 Awards.
“Having worked on a number of large business transformation programmes, I can draw on my experience in conversations with my clients to provide examples of the types of issues and scenarios that will need to be addressed at key stages of a change programme, as well as the implications of certain decisions.
Gaining trust and buy in from my clients from the outset is something that I always invest a lot of time in. I also build relationships with the key business interfaces – those who will be ‘on the receiving end’ of the business change – to understand their perspectives.”