Cognitive Customer Experience
Transforming experience through intelligent interactions
Experience is everything
When contact centres aren’t equipped with the best tools and advisors don’t have the right information, it can only lead to frustration and a poor experience. Customers want to choose when and how they communicate, but advisors feel restricted by the current systems. If we deliver a better customer experience and build-in flexibility and efficiency, the business is more likely to grow.
Deloitte’s Cognitive Customer Experience (DCCX), built on Amazon Web Services (AWS) transforms experience through intelligent interactions.
Our cloud-based platform brings data and AI into every conversation with your customers, so every interaction is an informed, productive and positive one. Ultimately, creating more meaningful experiences for everyone.
Smart data-led AI
We can help you deliver on efficiency and flexibility by transforming the contact centre into a seamless, omni-channel operation with new, smart cloud technology. Our solutions conveniently slot into your existing systems and data landscape. Underpinned by machine learning, we deliver an intelligent, predictive end-to-end experience that drives customer loyalty, improves the everyday colleague experience and will ultimately deliver business benefit.
An easy choice
Our systems are designed to integrate seamlessly with your existing investments, so your current contact centre systems are transformed end-to-end without unnecessary intervention and costs.
A better experience for all
Transforming experience through intelligent interactions
For customers
Personalised data-driven conversations and experiences give customers quick and satisfying outcomes to their issues. A choice of channels keeps them smiling.
For businesses
Cloud capabilities make your business more flexible and responsive than ever. We make it easier to integrate new tech, evolving your experience offering as your brand does.
For contact centre advisors
Advisors have all the knowledge they need at hand, so they can feel empowered to interact with customers more meaningfully, and better enjoy their work.
For costs
Realise long term business savings as well as pop-up tailored contracts for short term cloud-based solutions.
Customer stories
Large international multi-brand retailer
Smarter contact centre solutions for intelligent customer interactions
Global Insurance Company
Contact centre solutions for a smoother acquisition
UK-based Retail Bank
Implementing AWS Connect to drive innovation
Marriott International
Integrating the World’s favourite travel company
International Fleet Management Company
Deploying Salesforce Service Cloud Voice for a next generation contact centre
Fortune 10 Company
Building a next generation AI enabled Virtual Agent
Cognitive Customer Experience
Learn how we’re transforming experience through intelligent interactions with AWS and PolyAI.
Download nowPicture your new contact centre
Evergreen
Born in the cloud and simple pay as you go pricing
Zero Infrastructure
No heavy technical footprint and you’ll never have to upgrade again
Open Platform
API Driven Open languages with easy integration
Extensible & New Services
Turn on new capabilities as soon as they are available; secure, reliable, elastic
Take the first step
If you’re looking for a better experience for everyone in your world, welcome to ours.
Get in touch