MCA Awards 2020
As the benchmark for quality within the Consulting industry, the MCA Awards are about so much more than winning. They are about celebrating the unique relationships that we develop with our clients - working hand in hand to solve some of the most difficult business challenges, delivering exceptional results. They are also about celebrating the efforts of our incredible people - each one an inspiration and role model in their own right. But most of all, they are about showcasing the true impact that the consulting industry, as a whole, can have.
Deloitte is proud to be among the finalists at this year’s MCA Awards. These are the stories behind our finalists.
Harry Touche - From physics degree to digital marketing expert
Harry is a Senior Consultant in Deloitte Digital, focusing on marketing technology. He is a delivery specialist, having designed and implemented many solutions, and has a particular focus on Adobe Experience Cloud. For two consecutive years, Harry received awards in Adobe Analytics at Deloitte, ahead of colleagues across Europe. His work for clients has reached literally millions of people, improving customer interactions with brands across a range of industries. Harry joined the firm with no prior experience in digital marketing or business after studying Physics at the University of Oxford. However, his capacity to learn and to pass his knowledge on to others is exemplary: he excels in conveying complex ideas and details in simple terms. As a result, he is able to rapidly gain his clients’ confidence and build marketing technology stacks that deliver results. This was particularly evident in one of his development projects where he built a best-practice marketing suite for use at conferences and client meetings. The solution demonstrates what can be achieved with digital technologies – the so-called ‘art of the possible’. Harry also helps run Deloitte’s apprenticeship programme, he supports new joiners directly from school as they adjust to the firm and working life. He’s active in training and knowledge sharing and has won an award in a charity hackathon. All of this is underpinned by Harry’s desire to give back and encourage others to stretch themselves.
Anju Jacob - Breaking down mental health stigmas and creating change
Anju is one of Deloitte Consulting’s youngest Managers, working with Healthcare and Life Sciences strategy clients. She has worked hard to break down the stigma surrounding mental health, drawing on successes in her own career to demonstrate the importance of support in the workplace. Her focus on wellbeing has led to a number of notable achievements, including: co-writing Deloitte’s addendum to the Stevenson-Farmer review, the Government green paper on employers and mental health that led to policy changes developing and delivering wellbeing interventions and training in the Strategy practice that have served as an exemplar for Deloitte UK working with a global news outlet to develop new analysis into the costs to employers of poor mental health for a series of special news programmes, writing the corresponding Deloitte report for publication in January managing engagements with national charities to develop novel analysis around mental health funding and adolescent interventions. In addition to this, Anju has delivered numerous successful engagements including managing a programme designing ways to transform care across seven hospital trusts in an area with some of the highest levels of deprivation in the country. Overall, Anju’s work will have a lasting impact on the way people work and think about wellbeing, both within the consulting industry and beyond.
Lucy Rollinson - Unconventional paths, colossal development
Lucy is a BrightStart Apprentice in Deloitte’s Consulting Robotic and Intelligent Automation (R&IA) team. She began her career at 18, rather than taking the conventional university route and after three years, has become one of Deloitte’s most-experienced R&IA practitioners. Lucy entered a high-powered and male-dominated consulting world, particularly given her Technology specialism: women represent just 28% of the workforce within the Science, Technology, Engineering and Mathematic fields. Lucy was also one of Deloitte’s first BrightStarts and has since supported the development of the scheme into the well-established career platform that it is today.She has been recognised for her outstanding contribution to clients and to Deloitte’s Apprenticeship Scheme by achieving early promotion within three instead of the usual four years. Her experience gained from embracing demanding roles and being proactive in her development, means that Deloitte Partners and FTSE 100 clients trust Lucy to take on responsibility above and beyond the expectations set for her peers and grade. She has led strategically significant training in India for client teams and has also been specifically introduced to key clients in challenging circumstances to strengthen relationships and drive change within their businesses. Internally, Lucy was invited to attend the EMEA-wide ‘Advanced Business Analyst Bootcamp’, where she was chosen to share her experiences and build the EMEA network for Automation. This bootcamp was created for senior personnel and Lucy was the youngest attendee – evidence that her opinion is greatly valued.
Mica Ellis - Blazing a trail for future generations
Mica is a second-year BrightStart apprentice in Deloitte’s Supply Chain and Sourcing & Procurement practice. Within her first year, she has been the direct point of contact for key stakeholders in the elicitation, validation and management of the technological requirements at the Office for National Statistics (ONS). Mica’s high standard of delivery and reliability, means that the Census’ online survey will be built and tested on time for the first use by the nation in 2021 as scheduled. This will ultimately shape the future of data collection across the United Kingdom. Alongside her full-time client commitments, her passion has led her to become a mentor to the new apprentices at Deloitte and she regularly visits her previous sixth form encouraging students to consider the apprenticeship route. Mica has been responsible for many Practice Development (PD) activities, including setting up events within her community, promoting the ethos and culture of Deloitte and supporting the creation of practitioner networks. Mica identified the lack of community and worked alongside two practitioners to establish this formal team on behalf of the practice. She was also responsible for the maintenance of the Pipeline which documents all potential client opportunities and is used by senior leadership for revenue and staffing forecasting. Mica is an advocate for alternative career routes and has been actively involved in inspiring young people at her previous sixth form to explore apprenticeship options while also promoting both consulting and Deloitte.
Samuel Imie - A role model for social mobility and diversity
Samuel is an Analyst with over three years’ experience in delivering large-scale digital transformation solutions for clients within the financial services industry. Samuel joined Deloitte through the BrightStart Programme as an Analyst in Testing Services after completing his A Levels. He is the only BrightStart in his department to appear in several tabloid newspapers, increasing the awareness of alternatives to university and the benefits of kick-starting a career without a degree. Samuel has a passion for helping young people to understand all their options after completing A Levels and has already become known as a champion for diversity. He is also a Diamond Ambassador for the Duke of Edinburgh’s Award, through which he has had the opportunity to share his story and inspire hundreds of young people. Samuel is passionate about social mobility and diversity in the workplace. He spoke on the panel at an annual ‘Access Accountancy’ event, a voluntary social-mobility initiative driven by professional bodies and firms across the UK accountancy profession.
Laila Takeh - Driving societal impact for Deloitte and our clients
Laila is a senior manager in Monitor Deloitte’s Digital Strategy and Innovation practice. She joined Deloitte less than three years ago from a tech start-up and previous roles in the non-profit sector. Laila has significantly grown Deloitte’s public sector digital strategy and innovation work – delivering direct impact to its clients and creating impact for society at large. Her work has helped one government department to obtain a budget increase of 29% in the spending review to support transformation. In another client her work refocused their smart city investment, saving them expenditure and increasing focus on social value outcomes. She is disrupting how Deloitte delivers strategy and innovation services to the Government & Public sector. Ultimately she is helping UK public services focus their digital transformation where it matters most to citizens and stakeholders. Laila is committed to driving societal impact as part of her engagements, and supporting Deloitte to do the same. She has established a public sector and purpose community, which brings together like-minded individuals to grow their skills and drive social impact. She has also been a key part of the wider Deloitte Purpose team, working to embed the UN Sustainable Development Goals as a key framework to articulate and drive both clients’ and the firm’s impact.
Tyler Welmans - Leading Deloitte’s blockchain practice
Part mad scientist, part consummate professional, Tyler challenges, drives and motivates those around him in equal measure. His passion for emerging technologies, his depth of subject matter expertise, and his relentless drive to push the boundaries set him apart from peers. Tyler is Deloitte’s Blockchain leader in the UK. Having joined Deloitte in 2012 as an established digital specialist with broad cross-industry experience, he has worked tirelessly for the past five years to establish and lead Deloitte’s blockchain practice. What began as edge-of-desk research has now taken centre stage for the growing practice, achieving revenue across all service lines for the first time in 2018 and supporting 100’s of clients on their blockchain journeys. Under his hands-on leadership, Deloitte has developed a catalogue of innovative products, services and credentials that are now powering growth across the wider firm in the UK and internationally. Now recognised as a leading global expert when it comes to innovation at some of the largest scales. Perhaps most importantly, Tyler has cemented a reputation as one of very few specialists with the insight and the hands-on experience to turn an idea into a fully operational product in this exciting emerging technology domain.
Working together to create a step change in volunteering in health and care across the UK
We all agree the NHS is under increasing pressure. Rising demand coupled with workforce shortages is leading to long waiting lists for treatment, making it hard to deliver safe, quality care for patients. Deloitte were therefore keen to partner with Helpforce, a new and exciting organisation led by Sir Thomas Hughes-Hallett, who are using the power of volunteering to free up staff time, and improve the patient experience. Deloitte recognised the important role that Helpforce’s ambition could play and, with a commitment to making an impact and supporting the NHS and local communities, agreed to become Helpforce’s partner, providing a pro bono advisory service. Deloitte undertook a number of key advisory roles for Helpforce, including: Building the foundations - helping co-design innovative volunteering interventions that became the foundation for a pilot programme in hospitals across England; Expanding the model - supporting Helpforce secure funding to expand its model to Northern Ireland, Scotland and Wales; Creating sustainability - co-designing an evaluation approach and developing standardised measurements to assess social and financial impacts of volunteering; Expanding to primary care - developing an evidence-base for volunteering interventions in primary care. Before Helpforce, volunteer programmes varied widely across the NHS and volunteers were often underutilised or ineffectively deployed. Deloitte’s partnership with Helpforce has helped them raise the profile of health volunteering nationally and improved the role of volunteers, and the impact they make. It contributed to the inclusion of volunteering in the NHS long term plan, and helped create a new public awareness through media engagement. In just three years, Helpforce has grown to be a major presence, working closely with the NHS’s most senior leaders. Deloitte is proud to have been been at Helpforce’s side supporting the transformational work they do, and creating a step change in volunteering in health and care.
Delivering sustainable transformation in the wake of A.P. Moller Maersk’s global cyber attack
On 27 June 2017, Maersk’s screens went black. A virus had spread across its network to all ports, offices and ships in more than 120 countries, infecting more than 60,000 PCs and leading to a reported $300m revenue loss. A team of 130+ Deloitte colleagues worked together with Maersk to rebuild its entire technology estate in five weeks. Since then, this partnership has evolved into a large-scale transformation programme with Deloitte working alongside Maersk to create sustainable change to its cyber security capability. The transformation began by aligning Maersk’s physical organisation – the ships, terminals and warehouses – to the digital organisation that underpinned it. Maersk’s customers perceived the organisation as a collection of physical assets, but what had become strikingly clear was that, without technology, these assets were nothing. Deloitte set out to establish a security-conscious culture throughout the entire organisation – utilising and embedding security as a business enabler and leveraging the power of the entire operation to rebuild trust amongst Maersk’s customers. The team created a compelling story of a family being on a journey together to bring the challenge to life and engage staff globally in the required transformation. Two years later, Maersk’s cyber security capability is significantly more mature and robust, as proven when it prevented, without issue, an attack from a more complex virus. Sustainable growth, relationships and trust are at the heart of the Deloitte-Maersk partnership, ensuring that Maersk continues to grow as a security-conscious organisation.
Delivering sustainable transformation to the Metropolitan Police Service
London is one of the most populous and diverse cities in the world. In 2016, the Metropolitan Police Service (MPS), a critical front-line organisation, set out a bold target – to ‘make London the safest global city’. The Met recognised that in order to deliver on this target, it needed to transform. The Met formed a ‘ground-breaking’ strategic partnership with Deloitte with a view to ‘improving service delivery for London and to do so in a way that reflects the impact of austerity’. The overall aims of the partnership were to help the Met deliver organisation-wide, digitally-enabled and sustainable change, and to develop a world-class in-house transformation capability – reducing its long-term dependence on consultants. The partnership supported the implementation of changes impacting c.45,000 officers and staff, while protecting and, where possible, improving operational performance. This transformation was important to eight million residents, three million daily visitors and, among them, the victims of crime and some of the most vulnerable in society. One of the most visible outcomes from the project was the establishment of the Met’s Transformation Directorate – a dedicated, professionally qualified, “sector-leading”, in-house transformation team of c.100 permanent employees with the capacity and capability to sustain the successful delivery of transformation across the Met for years to come. Helping the Met to build this transformation capability has been critically important: urban populations continue to grow; the nature of crime continues to change, and; the opportunities and threats presented by new technologies and new ways of working continue to evolve. With a reduced need for external support, the Met is now well placed to respond. This is hugely empowering to the Met and everyone within it. It also provides better value to Londoners. Through the partnership, Deloitte supported the Met on one of the largest, most-ambitious change programmes in the police sector globally. The transformation has not only generated significant productivity gains, but also released assets to fund further transformation, including the development of the Met’s digital capabilities. In the words of the Met’s transformation Director, by supporting the Met in delivering these aims, Deloitte helped to, ‘build the plane, whilst it was mid-flight.’ Given the scale of the ambition, and the complexities involved, the success of the partnership was ‘dependent on establishing and sustaining high levels of trust through open and transparent dialogue.’
Using innovative technologies to help patients receive the right care at the right time
With the NHS increasingly under pressure to deliver more with less, services must consider how they can innovate in order to make the most efficient use of existing resources. This means seeing the right patient, in the right place, at the right time with the shortest-possible waiting time, especially for those patients waiting for a cancer diagnosis. Deloitte approached NHS Lothian having identified an opportunity that might exist for new automation technologies to help address some of the challenges with patient waiting times. Bringing together a team of experts in AI, analytics, Robotic Process Automation, regulatory requirements, technology project management, hospital operations and clinical practice, Deloitte has worked alongside NHS Lothian in redesigning triage processes, reducing the manual burden on expert clinical staff and thereby speeding up patient journeys. A first of its kind project within NHS Scotland, and likely the whole of the UK, the initial phase of the project has focussed on automating the clinical triage process for a cohort of urgent-suspected-cancer GP referrals. This was selected as the first specialty due to the high level of demand – 20-30 referrals each day; high proportion of potential cancer patients – over 30% of referrals were classified as urgent-suspected-cancer; long waiting lists – over 52 weeks, and; the complexity of its triage process, with over 120 different triage permutations. If AI could help solve the problem here, then it could work in other specialties too. Although part of a much longer journey, the initial work in Gastroenterology has already reduced administrative workloads through attended RPA and reduced variation in referral triage. The first full automation, which is going live in January 2020, will automate the triage process for 50% of urgent-suspected-cancer referrals, further reducing administrative work and shortening referral waiting times for these patients. Benefits are set to grow as the use of intelligent automation technologies is extended beyond Gastroenterology to other high-volume cancer specialties, with the next being breast cancer.
Deciding the future of policing in the UK
UK policing is under the microscope. A rise in serious violence and falling detection rates in some parts of the country have brought political focus onto the resilience of a model of policing that has long been the envy of the world. Rising demand and budget restraints have forced UK Police forces to evolve but questions remain as to whether policing has yet fully adapted to address the profound and continuing shifts in patterns of crime, society, policy and technology. In recent years, Deloitte has helped many police forces, both here in the UK and overseas, to respond to the changing operational and organisational pressures and challenges they face. In doing so, it has developed deep expertise in the mission of policing, and an understanding of and respect for the people who deliver it. Policing 4.0: Deciding the future of policing in the UK is a distillation of Deloitte’s expertise, designed to assist police leaders – primarily Chief Officers and senior staff – and policymakers by offering thoughts on some of the strategic choices they face, and the frameworks they might use for making them. The report explores the challenges facing policing today and the powerful trends and forces that will influence crime and policing over the coming decades. The report is informed by commentary on the policing sector, analysis of UK and international police data and interviews with chief officers from UK police forces, leaders of national policing organisations and leading academics. Published in September 2018, Policing 4.0 is sector-level thought leadership that has had a real impact receiving significant recognition at a local, national and international level. In the moment, it captured the voice of policing leaders and provided a practical means for helping them to make tough choices about the Future of Policing. It continues to be a touchstone for policing leaders and was cited as the “policing Minister’s favourite report” (senior Home Office official, May 2019). In the words of Dr Rick Muir, Director of the Police Foundation: “Policing 4.0 is a genuinely ground breaking piece of work. It combines rigorous analysis of the current challenge facing policing with a look ahead to the challenges coming down the track. It then presents a series of major choices that the police service, and indeed society, will have to confront if the police are to continue to keep us safe in the years ahead. I have no doubt that [the report] has helped to lay the ground for future public debate and policy making regarding the future of the police service.”
Reimagining the clinical study design process in life sciences
Merlin is a truly innovative, truly collaborative and truly transformative flagship first in science projects both for AstraZeneca and the industry as a whole. It redefines how clinical trial studies are designed, putting the patient at the centre. In turning an exceptional idea into a concrete vision and reality AstraZeneca enlisted the help of Deloitte. Merlin uses AI and other predictive technologies to optimise, automate and add intelligence into the design, planning and costing process for clinical trials, freeing up scientists to "create" rather than "administrate". By unleashing the power of its data, AstraZeneca can now know the real impact of its choices, reducing the burden of unnecessary trial procedures, increasing participant recruitment and reducing participant drop out during the trial, and ultimately bringing life-saving drugs and therapies to market sooner. In developing Merlin, Deloitte and AstraZeneca have created a trusted kite mark for clinical trials from which data-driven insights can enable informed and efficient decision making across multiple stakeholders. Focusing initially on Oncology and Immuno-Oncology, before expanding out across the range of therapeutic areas, Deloitte has worked with AstraZeneca to deliver the multiple releases of Merlin, generating outcomes that really make a difference to the company and to society. High-level data-driven study cost estimates can now be completed in under five minutes, rather than several weeks, with far greater accuracy and the patient is now at the heart of trial design.