Delivering a human experience through and beyond COVID-19: Perspectives from our industry leaders

The impact of COVID-19 has fast-tracked the need for businesses in all industries to do things differently, to trial new ways of working, adapting products and services to meet the needs of their customers and society. The importance of delivering a human experience to customers has grown exponentially throughout the crisis, in a world where it is much harder to do. ​

We've asked our industry leaders to provide their perspectives on what's changed and how COVID-19 is impacting their sectors. They discuss how marketing and experience leaders can help their businesses recover and meet new and emerging human needs and behaviours; and, what is next for the industry. 

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Retail
Gillian Simpson is a Director from the Deloitte Digital practice and specialises in providing consulting services to retail organisations. Listen to her share her perspectives on how COVID-19 is impacting the retail sector.

Financial services 
Becky Skiles is a Partner from the Deloitte Digital practice and specialises in providing consulting services to large global banks. Listen to her share her perspectives on how COVID-19 is impacting the financial services sector.   

Consumer & packaged goods (CPG)
Perrine Masset is a Director from the Deloitte Digital practice and specialises in providing advisory services to various large CPG organisations. Listen to her share her perspectives on how COVID-19 is impacting the Consumer and CPG sector. 

Health Care and Life Sciences (HCLS)
Olivier Binse is a Partner from the Deloitte Digital practice and specialises in providing consulting services to Health Care and Life Sciences (HCLS) organisations. Listen to him share his perspectives on how COVID-19 is impacting the HCLS sector.

Technology, Media, and Telecom (TMT)
Libby Cousins is a Partner from the Deloitte Digital practice and specialises in providing consulting services to large Technology, Media, and Telecomunications organisations. Listen to her share her perspectives on how COVID-19 is impacting the TMT sector.

Public Sector
Claudia  Ribeiro is a Partner from the Deloitte Digital practice and specialises in digital strategy, transformation and innovation in the Public Sector. Listen to her share her perspective on how COVID-19 is impacting the Public sector.

Read more on COVID-19

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Reopening the workplace: The resilient leader's guide

A workplan for business recovery from COVID-19

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COVID-19: Shaping the future through digital business

Leveraging technology to support the recovery and produce lasting change

Derek Ryan

Derek Ryan

Partner, Deloitte UK, Forensic Leader

Alex Cole

Alex Cole

Senior Consultant, Deloitte

James Carlyle

James Carlyle

Innovation & Growth Engagement Manager, Market Gravity

Ahmed Salem

Ahmed Salem

Senior Manager, Deloitte

Martin Lidl

Martin Lidl

Director, Deloitte

Katy Bentley

Katy Bentley

Director, Deloitte Ventures

Scott Campbell

Scott Campbell

Director, Deloitte Ventures

Andrew Berry

Andrew Berry

Director and Future of Risk Co-Lead, Deloitte

Catherine Wallwork

Catherine Wallwork

Head of Innovation Engagement & Mindset, Deloitte

Key contacts

Steve Hatfield

Becky Skiles

Partner, Deloitte Digital
bskiles@deloitte.co.uk

Gillian Simpson

Gillian Simpson

Director, Deloitte Digital
gisimpson@deloitte.co.uk

Perrine Masset

Perrine Masset

Director, Deloitte Digital
perrinemasset@deloitte.co.uk

Olivier Binse

Olivier Binse

Partner, Deloitte Digital
obinse@deloitte.co.uk

Alex Cole

Claudia  Ribeiro

Partner, Deloitte Digital
cribeiro@deloitte.co.uk

Libby Cousins

Libby Cousins

Partner, Deloitte Digital
lcousins@deloitte.co.uk

Ahmed Salem

Ahmed Salem

Senior Manager, Deloitte

Martin Lidl

Martin Lidl

Director, Deloitte

Katy Bentley

Katy Bentley

Director, Deloitte Ventures

Scott Campbell

Scott Campbell

Director, Deloitte Ventures

Andrew Berry

Andrew Berry

Director and Future of Risk Co-Lead, Deloitte

Catherine Wallwork

Catherine Wallwork

Head of Innovation Engagement & Mindset, Deloitte