The impact of COVID-19 has fast-tracked the need for businesses in all industries to do things differently, to trial new ways of working, adapting products and services to meet the needs of their customers and society. The importance of delivering a human experience to customers has grown exponentially throughout the crisis, in a world where it is much harder to do.
We've asked our industry leaders to provide their perspectives on what's changed and how COVID-19 is impacting their sectors. They discuss how marketing and experience leaders can help their businesses recover and meet new and emerging human needs and behaviours; and, what is next for the industry.
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Read more on COVID-19

COVID-19: A human-first approach as you recover and thrive
Human interaction with customers becomes a higher priority in a world where it is much harder to do

Reopening the workplace: The resilient leader's guide
A workplan for business recovery from COVID-19

COVID-19: Shaping the future through digital business
Leveraging technology to support the recovery and produce lasting change
Key contacts

Becky Skiles
Partner, Deloitte Digital
bskiles@deloitte.co.uk

Gillian Simpson
Director, Deloitte Digital
gisimpson@deloitte.co.uk

Perrine Masset
Director, Deloitte Digital
perrinemasset@deloitte.co.uk

Olivier Binse
Partner, Deloitte Digital
obinse@deloitte.co.uk

Claudia Ribeiro
Partner, Deloitte Digital
cribeiro@deloitte.co.uk

Libby Cousins
Partner, Deloitte Digital
lcousins@deloitte.co.uk