Putting ‘People at the heart of growth’ with Mondelez



Mondelēz International is a global snack producer and home to familiar brands such as Belvita, Cadbury, Oreo and Rowntree’s. Social purpose, especially in the context of the war on sugar, underpins its strategy where: ‘Our people are at the heart of everything we do. They are the driving force behind our growth’.

Against a suboptimal backdrop of legacy systems, structures and processes, Mondelēz wanted to reimagine and inspire work in HR in order to invigorate the workforce experience, provide the baseline to grow its social enterprise and put digital first as the basis for driving innovation and agility through workforce development.

Mondelēz wanted to provide a streamlined and consistent employee experience. One which centred on enabling and supporting connectivity between people so that every employee, regardless of location, would receive the same exceptional level of service and support.

The result was ‘People at the heart of growth’ (P@TH) - a large-scale, global, technology-enabled transformation programme with an ambitious set of goals:

  • reimagine the nature of people processes
  • enhance the employee experience
  • eradicate inefficiency
  • optimise service delivery
  • deliver at least $18m hard benefit to the bottom line

P@TH was the commitment of a combined, global Mondelēz and Deloitte team of 294 individuals from 80+ countries coming together in support of a common goal - to build connections across the business that affected every employee and, in turn, delivered a better more consistent employee experience.

The team’s goal was to humanise work and allow everyone within the organisation to take accountability using data and technology to drive and provide actionable insights irrespective of geography or language.

Deloitte’s multi-disciplinary team of over 60 people from around the world, showed up as a ‘badge less’ team, collaborating with Mondelēz professionals to drive the successful implementation of two different technologies, Workday and ServiceNow, develop 52 integrations, across 4 HR service delivery models.

Developed and tested in 13 languages, the solution enabled Mondelēz to maintain lines of communication and effective ways of working across a diverse, global network.

COVID-19 presented an unplanned challenge but the transformation drive continued, powered by a more flexible virtual programme delivery model, which in turn supported the business in continuing to trade as normal while simultaneously transitioning to a near virtual organisation overnight.

Together we stepped into the future and put people at the heart of the re-architecture of work; not only in the HR function but across the global enterprise – improving the employee experience for 80,000+ colleagues in 82 countries.