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Travel in a post-COVID world
Opportunities to thrive
Airlines, airports and border agencies are all feeling the repercussions of COVID-19, each facing their own individual challenges. Customer confidence is yet to return to pre-pandemic levels but, as international borders gradually reopen, what can the industry do to ensure services resume effectively?
We have identified five key opportunities for consideration:
- The merging of travel, borders and health
Health is now at the top of the agenda and the whole travel ecosystem could play a key role in defining requirements and procedures that balance meeting government standards with passenger needs.
- Creating contactless passenger experiences
Airlines, airports and border agencies could collaborate to accelerate the move to a contactless passenger experience.
- Increased collaboration & data sharing
Airlines, airports and border agencies could explore ways of working together and share data to overcome challenges and realise opportunities in a post-COVID world.
- Increased organisational resilience
Organisations in this ecosystem need to create flexible operating models, with flexible resources and digital solutions, that can easily be adapted to the changing environment.
- Innovation of commercial models
The aviation industry should consider innovating their commercial model to diversify revenue streams.