Analysis

Deloitte’s 2015 global shared services survey

Expansion of shared services is on a sharp climb

Read the key findings of Deloitte's 2015 shared services survey, which had representation from more than 300 organizations around the globe and provides data for more than 1,000 shared services centres globally.

Executive summary

Organizations are increasingly expanding their shared services organizations, demonstrating benefits to the broader enterprise and overall success, according to the latest global survey from Deloitte. Companies are pursuing multi-function shared services centres (SSCs) from the beginning of their journey, many skipping single-function centres altogether. In fact, survey respondents reported that SSCs with more than three functions have increased by more than 40 percent over the last two years, based on a total of more than 1,000 SSCs across all respondents. Additionally, 71 percent of respondents are looking to increase the number of functions within their SSCs in the future.

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Overview infographic

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