GBS organisations delivering analytics as a service

Our 2021 Shared Services Survey shows that 44% of Global Business Services (GBS) organisations are planning to invest in their analytics capability, more than in any of their other digital capabilities.

We believe GBS is in a great position to leverage data to deliver business insights to increase revenue, reduce leakage, maximise cash flow and support key investment decisions.

This point of view outlines key characteristics showcased by GBS organisations that have successfully implemented analytics capabilities. The report also provides practical suggestions for GBS leaders who are on the journey to build and scale a sustainable analytics capability.

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