Insights

Global Business Services

Better Together

For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses.

Now leading organisations are taking the next step. Instead of operating numerous shared service centres and managing outsourcing vendors independently, they are implementing Global Business Services (GBS), providing integration of governance, locations and business practices to all shared services and outsourcing activities across the enterprise.


A move to GBS requires much more than simply asking shared service centres to co-operate. It can represent a fundamental change in how businesses think about and manage shared services and outsourcing.

Those that get it right can achieve material improvements in performance, both in the back office and for the wider business. GBS is emerging as a significant component of a company’s operating model.

Global Business Services: Better together 

Key findings

Our latest publication explores the benefits of Global Business Services beyond the traditional cost and operational benefits of shared services, such as alignment with growth, risk and talent strategies.

We also explore the essential characteristics and behaviours necessary to drive a performance improving Global Business Services organisation, as well as practical tips on implementation, including:

  • Deciding how far to go with Global Business Services
  • Establishing sponsorship at executive level
  • Defining an effective leadership structure
  • Choosing an organisation structure that promotes global integration
  • Establishing ongoing process leadership
  • Managing change
Download our latest publication which explores the essential characteristics necessary to drive a performance improving Global Business Services organisation, as well as practical tips on implementation.

"Our Global Business Services model has delivered nearly $800M in cost savings, resulting in the cost of sales ratio being reduced by 30 per cent over the past seven years."
 

Procter & Gamble

Did you find this useful?