KYC Flow

Technology to help streamline and scale your KYC operations. Powered by Deloitte’s next generation case management platform, Flow Engine.

We understand that Know Your Customer (KYC) programmes can be challenging...

Especially when you add into the mix disparate technology, processes and a lack of system controls. That’s why we developed KYC Flow. Founded on years of expertise and informed by financial services best practice, our cloud based workflow solution addresses all your KYC requirements, including customer on-boarding, ongoing due diligence and remediation.

It provides a clear view of your KYC case management processes, using automation to help drive programme efficiency, whilst meeting your regulatory requirements in a robust way.

On top of that, you’ll deliver a better customer experience through our communications and self-service portal, which allows end-customers to quickly and easily respond to case queries.

Introducing KYC Flow:

Benefits

Deliver faster results

Deliver faster results

Gone are the days of lengthy project on-boarding. Our flexible cloud-based solution is configured to provide solution that meets your needs in hours rather than days. With KYC Flow, we’ll mobilise quickly, using workflow templates informed by best practice CDD requirements. These are easily tailored and implemented to suit your policy requirements.

Configure easily

Configure easily

We recognise that each client’s KYC programme will be different. KYC Flow can be integrated with your existing systems and configured to your policy and regulatory requirements. Built on Deloitte’s flexible Flow Engine platform, our Customer Success team can provide ongoing support and optimise KYC workflows as your needs develop. We can also empower your team to make required adjustments to case workflows in real-time.

Achieve quality regulatory outputs

Achieve quality regulatory outputs

Our extensive expertise in successfully running KYC engagements has shaped in-built features such as defined QA/QC workflow review processes, to help support quality file outputs that are in line with regulatory expectations.

Transform your customer communications

Transform your customer communications

KYC Flow’s web portal improves customer experience by transforming your KYC customer outreach processes. It automates once manual email and telephone communications and gives your customers self-service access to more quickly and easily review and respond to case queries (e.g. submitting additional identity verification and documentation, eID&V etc.).

Gain efficiencies

Gain efficiencies

Access to real-time operational data enables project managers to allocate work, better manage team capacity and quickly respond to case issues and project bottlenecks. Case completion is also streamlined through automated data gathering and screening. Key data sources (e.g. credit bureaus and local company registries) are integrated via data feeds (APIs). These automatically populate or update relevant fields for each case, reducing manual effort and time. We also help you manage and maintain your customer portfolio through periodic renewals and ongoing monitoring.

Total visibility of your programme

Total visibility of your programme

KYC Flow acts as a single source of truth for managing case queries, data and multi-channel communications – providing a full audit trail. This is supported by secure, irreversible audit logs that allow you to drill-down at a data field level, whilst detailed analytics and MI that give you key insights and transparency of progress in real-time.

Access and scale with ease

Access and scale with ease

By using KYC Flow’s agile cloud infrastructure, you can scale operations on demand. The platform has the ability to geolocate to conform to local data restrictions, with remote access and system controls letting you assign access and permissions for different user groups across jurisdictions – from Deloitte case analysts based in one continent to your own QC and business approvers in another.

A client saw case management processing capacity increase tenfold compared to their traditional processes.

Features

Automated third-party data gathering and screening
End-to-end best practice Workflow and CDD requirement templates
Regulator ready outputs
Cloud hosted, scalable solution
In-built QA/QC frameworks
Regulator ready outputs
Analytics and MI dashboard reporting
Triggers and ongoing monitoring
Audit trail capture

How it works

We move quickly to mobilise and configure the tool for you. KYC Flow offers flexible CDD templates to establish and test workflow processes, governance and escalation channels. In addressing these pre-requisites up front, we minimise time and cost and help ensure a successful end-to-end project.
We configure the required selection of data sources such as credit bureaus and local company registries, automating the search and gathering process through external APIs. This significantly reduces the project team’s time, freeing up people to drive more meaningful insights and focus on risk-based decision making.
Gone are the days of working between multiple disparate systems and data sources, on top of dealing with case queries and escalations over email. The KYC Flow secure web portal allows you and your Deloitte team to collaborate in one central platform. Case resolution timelines are also streamlined, as your customers now have self-service portal access, to quickly and easily respond to personal queries on their cases e.g. supplying additional proof of identity documentation, eID&V etc.
With detailed workflow reporting features and inbuilt QA/QC validation steps, data processing and review stages are optimised for ongoing monitoring. Coupled with analytics and MI dashboard reporting, this provides you with a clear view of the progress and status of your KYC programmes.
Through real-time access to production data and customised reporting templates, KYC files are delivered in line with quality requirements as expected by the regulators and within your agreed delivery schedule. Once the case is completed, Deloitte can continue to host and store the data or reintegrate it back into your internal systems.

Contact us

Talk to one of our experts about using KYC Flow to streamline and scale your KYC operations.

Contact us