Technology to help streamline and scale your KYC operations. Powered by Deloitte’s next generation case management platform, Flow Engine.
We understand that embarking on Know Your Customer (KYC) programmes can be challenging, especially when you add into the mix disparate technology, processes and a lack of system controls.
That’s why we developed KYC Flow. Founded on years of expertise and informed by financial services best practice, our cloud workflow solution addresses all your KYC requirements, including customer on-boarding, ongoing due diligence and remediation.
It provides a clear view of your KYC case management processes, using automation to help drive programme efficiency, whilst meeting your regulatory requirements in a robust way.
On top of that, you’ll deliver a better customer experience through our communications and self-service portal, which allows end-customers to quickly and easily respond to case queries.
Automated third-party data gathering and screening
End-to-end best practice workflow and CDD requirement templates
Self-service customer portal
Cloud hosted, scalable solution
In-built QA/QC frameworks
Regulator ready outputs
Analytics and MI dashboard reporting
Triggers and ongoing monitoring
Audit trail capture
How it works
How it works
Quickly mobilise the solution
We move quickly to mobilise and configure the tool for you. KYC Flow offers flexible CDD templates to establish and test workflow processes, governance and escalation channels. In addressing these pre-requisites up front, we minimise time and cost and help ensure a successful end-to-end project.
Configure data sources (APIs) for case auto-population
We configure the required selection of data sources such as credit bureaus and local company registries, automating the search and gathering process through external APIs. This significantly reduces the project team’s time, freeing up people to drive more meaningful insights and focus on risk-based decision making.
Streamline processes and communications
Gone are the days of working between multiple disparate systems and data sources, on top of dealing with case queries and escalations over email. The KYC Flow secure web portal allows you and your Deloitte team to collaborate in one central platform. Case resolution timelines are also streamlined, as your customers now have self-service portal access, to quickly and easily respond to personal queries on their cases e.g. supplying additional proof of identity, eID&V etc.
Monitor ongoing progress
With detailed workflow reporting features and inbuilt QA/QC validation steps, data processing and review stages are optimised for ongoing monitoring. Coupled with MI dashboard reporting, this provides you with a clear view of the progress and status of your KYC programmes
After the case
Through real-time access to production data and customised reporting templates, final files are delivered in line with quality requirements as expected by the regulators and within your agreed delivery schedule. Once the case is completed, we can continue to host and store the data or reintegrate it back into your internal systems.
Get in touch
Talk to one of our experts about using KYC Flow to streamline and scale your KYC operations.Get in touch