What is a Beta product?
This product is in the final testing phase before we launch it to the wider market. It’s being used by early adopter clients who are helping us to make improvements and shape the future product roadmap.
Giving your customers a simple and familiar way to track the progress of their claims.
Every day insurers deal with millions of calls from customers checking on the progress of their claims. In fact, over 80% of calls revolve around this. Keeping customers happy is a top priority, but insurers also have to keep a careful eye on call centre costs, working to resolve calls as quickly as possible. The need to find a modern solution to make this process more efficient is obvious, but apps are costly to create and maintain. That’s why we’ve created ClaimsNUDGE, leveraging the existing iOS and Android Wallet app, to help you keep costs low and customer happiness high.
ClaimsNUDGE allows you to push live updates to your customers so that they can seamlessly track how their claim is progressing – giving them peace of mind, and freeing up your call agents to deal with other enquiries.
Deployed in weeks, augmenting your existing technology estate
Configured to fit within your claims management process
Real-time updates driven by your information
Pre-integration with leading platforms (e.g. Guidewire, Salesforce and others)
Open API for any feed or flat file
Leverages familiar iOS and Android Wallet functionality
Wallet app technology updated by iOS and Android
Option to embed in an app
How it works
Aligning with your claims management process
Having designed a digital workflow that aligns with your claims management process, we configure the process steps on the ClaimsNUDGE app to fit your customer journey.
Integrate and go live quickly
The app can be fully integrated with your system APIs. This means ClaimsNUDGE can be rapidly deployed to get your first customer live.
Keep your customers updated
Once the system is up and running, customers receive an SMS or email with a link to their ClaimsNUDGE ‘pass’ prompting them to add this to the digital wallet app already installed on all iOS and Android devices. With their pass now available to view in their wallet, any updates you make in your claims management system are automatically pushed here.
Get in touch
Provide your customers with real-time access to their claims updates.Give us a nudge