Deloitte Insights

Episode 11: How can finance be more operationally resilient?

Regulated Radio podcasts

Outages, data breaches, systems failures. What happens when the financial sector’s normal functioning gets disrupted? In this episode, Scott Martin speaks to Rick Cudworth and Neil Bourke from Deloitte’s Reputation, Crisis & Resilience team to find out what Financial Services firms are doing to strengthen their operational resilience. Tune in now to understand how regulators are becoming more and more alert to the complexity of these risks and how they’re proactively getting Financial Services firms to be better prepared for them.

Key questions:

  • What is operational resilience and why has it become such an important issue for the financial sector
  • What are financial regulatory authorities saying financial sector firms need to do?
  • What is an ‘impact tolerance’ and what is a ‘business service’ – and why does this matter?
  • How can impact categories help firms understand the ‘harm’ to stakeholders they could cause if their services were suspended?
  • What kind of scenarios should Financial Services firms be thinking about to stress test their resilience capabilities?

If you think about how quickly the financial sector is becoming dependent on new and complex technology, you’ll see that a focus on operational resilience isn’t going away anytime soon.


Rick Cudworth
Crisis and Resilience

Rick has over 25 years’ industry-leading experience in Crisis Management and Resilience. He has been interim Group Head of Resilience for two global banks has supported and facilitated executive leadership in responding to crisis events.

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Neil Bourke
Operational Resilience Specialist

Neil is a Director in Deloitte’s Reputation, Crisis & Resilience team, part of the Firm’s wider Risk Advisory practice. He is an Operational Resilience specialist with in-depth knowledge and experience across a wide range of risk, resilience and readiness activities.

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Scott Martin
Senior Manager
EMEA Centre for Regulatory Strategy

Scott is a Senior Manager in the Centre for Regulatory Strategy advising on international banking regulation, with a particular focus on bank capital, strategy, cyber risk and public policy-making processes.

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