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Banking on digital

Creating an award-winning app for Metro Bank

Voted pick of the bunch by Moneywise just six months after its launch, Metro Bank’s pioneering new app is proving a hit with both customers and commentators.

The first UK high street bank to open in more than a century, the company made its debut in 2010 and has been racking up the accolades ever since.

But, with branches concentrated in London and the South, it wanted to overhaul its website and mobile banking app to extend its reach. It also needed to compete with – but stand out from – the bigger brands.


Our creative minds at Deloitte Digital grasped the challenge. A revamped website was launched in 2016 and an app followed in early 2017. New features included a fingerprint verification log-in and a facility to temporarily block and unblock payment cards.

Then, in February 2018, a combined Deloitte and Metro Bank team took it one step further and achieved something truly remarkable – the ability to open a new and unrestricted current account, from anywhere in Europe, in under ten minutes.

Opening an account is complex and involves multiple regulatory and fraud checks. Creating a simple, slick process called for the latest user experience and design know-how. We also joined forces with US-based FinTech Jumio to enable identity verification via document upload and a selfie photo.

Fast, convenient, secure, accessible – everything we believe people want from a mobile banking app. And it appears that others agree. Here's just a few of the awards Metro Bank has won in the past year:

  • Best mobile banking app - Moneywise Customer Service Awards, 2017
  • Most trusted financial provider - Moneywise Customer Service Awards, 2017
  • Bank of the year - City A.M., 2017
  • Best digital onboarding strategy - Retail Banker International, 2018

“Deloitte Digital have brought market-leading design and agile delivery expertise to help us launch two award winning solutions in the mobile app and online account opening. I look forward to working with them to help roll out these ways of working across our wider portfolio to help further enhance our digital organisation.”

Paul Riseborough, CFO, Metro Bank

Digitally enhanced

Our designers, developers, testers, strategy and operations experts and business analysts worked alongside the client as part of an integrated team. As well as creating the app, we helped Metro Bank find its own in-house specialists to tackle future tech challenges.

“Deloitte worked with us to not just design and build specific solutions, but to be our partner on our digital transformation journey,” explains Martyn Atkinson, Metro Bank’s Chief Information Officer. “With Deloitte’s help we have been able to stand up our own digital team so we can deliver continuously for our growing fan base, whose expectations are constantly increasing when it comes to digital banking.”


George Parrett

Public Relations Manager

+44 (0)20 7007 7285

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