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Supporting the UK’s first 24/7 text service for anyone in crisis

To make it easier for anyone in crisis to get support, the charity Mental Health Innovations has launched an initiative called Shout. Developed and then launched with initial grants of £3 million from The Royal Foundation, it’s the UK’s first, free 24/7 text service for anyone struggling to cope.

Elizabeth Hampson, who works in our Health and Life Sciences Team, talks about the firm’s involvement and why she’s proud to support Shout.

How does Shout work?

“It involves anonymous, text-based conversations with a volunteer who is overseen by an experienced, trained clinical supervisor. You answer a number of questions, for instance ‘how are you feeling?’ and ‘what’s contributing to that feeling?’, then you’re given assistance – in an emergency if necessary. It’s about talking down and de-escalating a crisis.”

How did your team support Shout?

“I became involved in October 2018 when Mental Health Innovations asked us to help them with the long-term sustainability of Shout. We did a short project with them to see what the commercialisation potential was and whether there were any other income streams they could explore.”

What impact do you think your work will have?

"When I saw that Shout had been launched, and I thought about the number of people who can receive one-to-one help, I realised it’s such an important role. It makes me feel Deloitte has a real impact within society and that we can use the skills within the business for good.”

Find out more about becoming a volunteer.

To get help, text Shout to 85258.

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