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Lessons from London 2012
Pushing the boundaries of programme leadership
London 2012 was a spectacular sporting event, but as the successful delivery of a major, complex programme, what lessons can be drawn from the Games for future capital projects and major events?
The inside track
While a unique event, the delivery of London 2012 shared many of the challenges of other major programmes and capital projects; from the scale of financial investment and complexity of its delivery structures, to managing myriad stakeholder groups and concurrent projects.
Behind this phenomenal achievement lay a huge feat of organisation, and by successfully integrating assets, people and operations, the delivery of the Games has pushed the boundaries of programme leadership for future major events and capital projects.
Deloitte was involved on the ground, every step of the way in the delivery of the London 2012, and the depth and breadth of this contribution has given us a unique insight into what lay behind the success.
Here, we present some of the key practical lessons, identified by 150 of our London 2012 alumni, covering:
- Balancing the needs of end users
- Workforce strategy
- Operational readiness
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By successfully integrating assets, people and operations, the delivery of the Games has pushed the boundaries of programme leadership for future major events and capital projects.
Deloitte's major events team
We have supported bid cities, Host Cities and legacy organisations to plan and deliver more than 20 major events around the world, including as the Official Professional Services Provider to London 2012.
Following the close of the London Games, we have over 800 people worldwide who have been involved in planning, delivering, and marketing major events.
Deloitte member firms’ consultancy and wider professional services experience equips teams with the required knowledge and skills to deliver across the full suite of requirements around major events and broader infrastructure and socio-economic programmes.
“Every interaction I have with people from Deloitte reinforces my belief that we chose the right professional services firm to work with us on the journey to delivering the London 2012 Games. Their passion for sport and the legacy of the Games, dynamic approach and international outlook are second to none. Having high-calibre experts from Deloitte with a flexible range of skills helped us meet our goal of building a world class organisation to stage a truly memorable Games.”
Lord Coe, Chair, LOCOG
Capital Projects Insights is a series of papers bringing together the latest thinking from members of our global team on optimising performance and value across the lifecycle of capital projects.