Case studies

Supporting Partner for Capital Delivery & Engineering

Gatwick Airport


Gatwick Airport Ltd. (GAL) is the UK’s second largest airport and the most efficient single-runway airport in the world, serving 200+ destinations in 90 countries for over 45 million passengers a year.

Gatwick’s capital development team engaged Deloitte’s Capital Programmes consulting team to provide advice across their Capital Delivery and Engineering functions. In this project Deloitte worked with GAL’s in-house Development Team which has a capital programme of works amounting to multi-million pound yearly investment.

As an asset owner / operator, the Development Team needs to ensure it fosters and grows the right capabilities and deploys them effectively. It also must consider the ability of the organisation to flex to meet the demands of the Capital Investment Programme.

How we helped

This relationship has resulted in three projects to date; a maturity review of the Operating Model for the Development Team; an organisation benchmarking review of the Development Team and development of a Power Resilience Strategy to improve capital efficiency and focus on strategic investment in power projects rather than adopting a tactical approach.

The Operating Model Maturity Review provided a current maturity assessment in terms of each layer of the Operating Model; strategy; governance; organisation; process; data and reporting; and, technology. The findings were summarised and presented along with a number of tactical improvements across each of the Operating Model layers. In addition to the three waves of implementation, a number of tactical improvements were presented. These included some discrete adjustments which were critical inputs to key processes such as updating the resources template in the scheduling software and further developing in-flight initiatives such as benefits management processes and tools.

The Organisation Benchmarking Maturity Review assessed the current state of the Development Team in terms of headcount and organisation design and compared this with the findings from previous reviews carried out.

The comparison included analysis of headcount figures at various levels with functional and programme delivery team perspectives.

In the Power Resilience Strategy project, Deloitte was engaged by GAL who ensure the continuity, safety and efficiency of operations at the airport. The scope of the project was to develop a strategic approach to Capex spending to improve Power Resilience and mitigate power disruption. Deloitte delivered the strategy, a list of recommended projects and proposed a five year Capex investment plan to the board of directors, which received approval for the five-year spend period.

As a result of the work, GAL was able to better demonstrate and deploy its capabilities to ensure successful delivery of the Capital Investment Programme, with a robust Operating Model, a benchmarked Development Team, and better resilience to improve capital efficiency. Gatwick Airport’s capital programmes of works continues, with a future investment of £1.11bn planned for 2019-2024.

…The ability of the organisation to flex to meet the demands of the Capital Investment Programme (CIP) is critical to successful delivery…

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