Technology has been the backbone of developments in the travel industry for several decades. The digital revolution creates further opportunities for travel operators, airlines, hotels, aggregators, logistics services and providers to use technology to create the best possible experience for their customers.

The travel industry is highly regulated. From package holidays to flights, travel companies are required to have certain licences, insurances, insolvency protection and accreditations depending on what travel services they’re selling and how. Recent changes include tougher data protection legislation, revisions to the ATOL scheme, a wider definition of what constitutes a “package” holiday, and entirely new ‘linked travel’ arrangements. The latter acknowledge the complex interdependencies of modern tourism and pull many more companies into the regulatory fold. Some of the implications of these regulatory changes are yet to be worked out.

Our expert travel legal team can provide advice to ensure you know your regulatory obligations and how to comply with them. It doesn’t stop there though, we can also advise you on your legal obligations post-booking too, such as when a holiday or travel service is cancelled or can no longer be provided, or when a customer is unhappy with the service they received.

The travel industry is also innovative with travel leading the digital revolution with online platforms, developing the sharing economy, and embracing emerging technologies. Our legal experts advise everyone from online travel agents, booking platforms and intermediaries and travel technology providers through to more traditional tour operators, retail agents, airlines, hotels and travel management companies. With our in-depth knowledge of the travel industry, we can assist with all your legal paperwork, including website terms, privacy policies, agency agreements, supplier contracts, consumer terms and conditions, services agreements and software licences. We can also advise on cloud-based services (SaaS, PaaS, and IaaS), digital payment mechanisms, data protection, cybersecurity and privacy.

Deloitte Legal's travel team are experts in their field, they are often featured in travel press and media, as well hosting seminars and webinars and speaking at events on the legal issues faced by the industry.

How Deloitte Legal can help:

  • Package holidays
  • Flights
  • Hotels
  • ATOL
  • IATA
  • PTRs
  • TMCs
  • Agents
  • Tour Operators
  • Technology
  • Data
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