At Deloitte, we're driven by a commitment to make an impact that matters on business and society. That commitment is now seeing us focus our time and effort on one of the UK's most pressing issues - the healthcare workforce shortage.
Shortage of doctors
In order to meet the OECD EU average of 4 doctors per 1,000 people, the UK requires 40,0001 more doctors.
30% of time spent on documentation
Clinicians spend up to 30%2 of their time on documentation – time that could be better spent helping their patients.
It would take 25 years3 to address the NHS workforce shortage if we continue using current methods to ease the burden.
We believe that through innovation and artificial intelligence (AI), we can help transform healthcare in the UK.
We believe our software as a medical device capabilities could have a real impact
Solutions that can make clinical administrative decisions and recommendations (software as a medical device (SAMD)) will free-up capacity and boost productivity within healthcare. And so, we've become a regulated manufacturer of software as a medical device to launch our own products.
Over 17 million referrals4 are sent to outpatients across the UK, every single year. Reviewing these referrals takes more than 1.4 million hours5 – and the triage decisions themselves can sometimes be inconsistent.
Clinify ReferAssist is our answer to this challenge. It is UKCA-marked as a Class 1 Medical Device and has been recognised with an NHS-X AI Award. The technology facilitates clinical decision-making, using AI to support the process of triaging GP referral letters.
ReferAssist uses the latest techniques in artificial intelligence to support the process of triaging GP referral letters.
Our technology can connect to national electronic referral services, enabling a seamless user experience and accelerated adoption.
The product has been designed to meet national guidelines as defined by NICE, ensuring we follow best clinical practice for patient pathway management.
Clinify ReferAssist has been developed to comply with the regulatory requirements of software as a medical device in the UK.
Meet some of the team
Our team can support you with using AI to transform clinical processes and patient care. With over 75 years of clinical experience, the Clinify team at Deloitte is made up of AI specialists, clinicians, research professionals, data scientists, software engineers, and regulatory experts who can transform your processes at scale.
Partner, Clinify and Healthcare AI Business
“Across the world, we’ve only just scratched the surface of AI applications in healthcare. There is so much potential – both for good and potentially for harm – so I’m really proud of the work the Clinify team delivers every day to ensure quality and clinical safety.”
CTO for Clinify
"At Clinify, we are driven by more than just technological advancements. We are dedicated to making a lasting impact on patients and the entire healthcare system."
Clinical Lead for Clinify
“Working through the complexity of building tech for healthcare is really challenging yet rewarding at the same time.”
Quality and Regulatory Lead for Clinify
“I want to look back and think, ‘I was of use to people; I spent my life supporting people achieve and made a difference’. Everything I do, whether that’s in my personal or professional life, is so that I can be part of creating change and improving lives.”
Data Scientist for Clinify ReferAssist
“What I’m building can deliver a lot of impact, to a lot of people.”
How do we work?
Our dedicated team of clinicians, research professionals and software engineers work closely with other industry leaders in the clinical space to identify problems and co-develop solutions for the biggest challenges facing UK healthcare.
Leveraging Deloitte's experience of supporting more than 250 NHS organisations for over 20 years, we have developed a robust, rigorous and collaborative approach to building products. The products we've developed meet UK Medical Device Regulation and integrate with existing systems and processes, so clinicians can be confident that they're both easy and safe to use. Additionally, they are compliant with ISO 27001 and Cyber Essentials Plus, Digital Technology Assessment Criteria (DTAC) compliant and we measure our performance through the Data Security and Protection Toolkit.Furthermore, our clinicians have completed training in clinical risk management and have experience working as Clinical Safety Officers, putting clinical safety at the core of everything that we offer.
Our guiding principles
Co-design and co-develop solutions alongside organisations in healthcare
Deliver products using pragmatic technology
Instil academic rigour by evaluating our products with leading universities
Integrate with existing processes, enabling minimal implementation effort
Leader in Data and Analytics Services since 2014, Gartner, 2022
Leader in Worldwide Artificial Intelligence Services, IDC MarketScape, 2023
Join the movement to revolutionise healthcare
We're passionate about empowering more organisations to embrace the opportunity technology offers, to revolutionise healthcare.
If you're in the healthcare space and want to make a difference to this challenge, our team of strategy specialists, product managers, engineers and clinicians are here to help if you need to amplify your own technology capabilities. With expertise across artificial intelligence and health data science, as well as clinical risk management and medical device regulation, we can help you build new functionality and custom products.
Drawing on our expertise, we’ve recently supported eConsult with the build of AI Navigator – the AI engine that supports their eConsult Smart Inbox. AI Navigator is the AI engine which helps Primary Care Practice networks to manage demand of eConsults and, connects patients to the most appropriate clinician more quickly.
We collaborated with the Clinify team at Deloitte to develop our product strategy and build functionality that automatically triages patient consultation requests to the most suitable pathway of care. Clinify approached the project with care and expertise, resulting in technology that not only saves time but is safe to use; jointly earning us an NHS-X AI Award. We relied heavily on their specialist healthcare AI capabilities, and we continue to do so, helping us to optimise the product.
Dr Murray Ellender
We can help you across the full life cycle of AI transformation and Software as a Medical Device development
Our capabilities include:
- Problem discovery and opportunity assessment
- Concept development and innovation business case
- Prototype development and testing in line with medical device regulations
- IP strategy
- Clinical evaluation
- Regulatory approval
- Product launch and go-to-market strategy
- Client implementation and change management
- Post-market surveillance
- Commercial scaling
We’re saving time for clinicians, so they can focus on patient care.
If you can see a problem that’s worth solving, or if you’d like to know more about Clinify, please contact us.
1. British Medical Association (BMA). 2023. “NHS medical staffing data analysis”. Accessed 04/09/2023. https://www.bma.org.uk/advice-.... | 2. Nuance Communications, 2022. “Assessing the burden of clinical documentation in NHS Trusts”. Accessed 01/09/2023. https://www.nuance.com/en-gb/h.... | 3. British Medical Association (BMA). 2021. “Medical Staffing in England: a defining moment for doctors and patients”. Accessed 15/09/2023. https://www.bma.org.uk/media/4.... Report states 25 years as at July 2021. | 4. NHS Digital. 2023. “NHS e-Referral Service (e-RS) open data dashboard.” Accessed 01/09/2023. https://digital.nhs.uk/dashboa.... [Calculation based on 2022, all of England, all specialties]. | 5. Assumption: 5 minutes to triage each referral – based on Deloitte clinicians’ opinion.