Press releases

Technology threatens European banking model

23 June 2014

Traditional banking is under threat from digital disruption, according to a report from Deloitte, the business advisory firm.

The report – ‘Banking disrupted: How technology is threatening the traditional European retail banking model’ – highlights how the competitive advantages of European banks are threatened by technology and new entrants. The report says banks need to cut costs and transform their business strategy in order for returns to exceed their cost of equity and finds:

  • Low base rates are destroying the economics of offering free current accounts. A 200 basis-point margin generated by free current accounts when base rates are 5% turns into a 110 basis-point loss at a 0.5% base rate.
  • Deposit guarantees and new technology are lowering barriers for new entrants into the banking sector. It can cost less than £10m to set up a relatively simple small bank and just £5m a year to run it.
  • Technology and electronic payments are increasing competition from independent aggregators and capital markets. Banks face huge investments in IT to remain competitive. The annual cost of ”non-transformational” change in a mid-sized retail and commercial bank operating on legacy IT systems is likely to be more than €100m.

Zahir Bokhari, lead banking partner at Deloitte, said:

“Banks’ core competitive advantages over new entrants are being eroded by technology and regulation. Emerging business models are using new technology to re-invent key elements of financial services and new players are undermining the traditional bank business model by cherry-picking more attractive parts of the business. As bank lending remains constrained due to higher regulatory capital requirements, banks will face further competition as businesses raise finance direct from capital markets.

“Banks’ access to cheap funding via current accounts is under threat and will force them to redesign their business strategies. They will have to slash costs, accept that they can no longer subsidise loss-leading products and will not be able to operate such large branch networks.

“As competition from alternative sources of funding intensifies, banks will need to re-invent their technology infrastructure. It is not credible to anticipate healthy returns while operating inflexible IT systems based on 1970s technology.”


Notes to editors

About Deloitte
In this press release references to Deloitte are references to Deloitte LLP, which is among the country's leading professional services firms.

Deloitte LLP is the United Kingdom member firm of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, whose member firms are legally separate and independent entities. Please see for a detailed description of the legal structure of DTTL and its member firms.

The information contained in this press release is correct at the time of going to press.

Member of Deloitte Touche Tohmatsu Limited.

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