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7.5 million UK workers hoping to work from home permanently once lockdown restrictions have lifted

19 April 2021

  • Deloitte’s 'UK workers: a year in the pandemic' research of 1,248 UK workers aged 16-75 reveals attitudes towards future working habits and confidence in digital skills;
  • Deloitte’s survey estimates that 7.5 million workers in the UK are hoping to do their jobs from home permanently post-lockdown, up from 3.6 million that were based from home all of the time pre-lockdown*;
  • Overall, 42% of workers are hoping to do their jobs from home twice a week or more;
  • However, 37% of under-35s working from home feel ‘overwhelmed’ by technology and 29% say they don’t feel confident using technology within their roles.

More than one in five UK workers (23%) - the equivalent of 7.5 million - is hoping to work from home all, or almost all, of the time once lockdown restrictions have lifted according to new research from Deloitte.

The findings, based on a survey of 1,248 UK workers across a number of industries, found that the proportion of workers hoping to base themselves from home most of the time has more than doubled in the last year. Just one in 10 (11%) - the equivalent of 3.6 million workers – did their jobs from home for all, or almost all, of the week before lockdown restrictions were first imposed.

Only 28% of workers don’t ever plan on working from home once lockdown restrictions have lifted, down from 50% who said the same in March 2020, with 42% of workers hoping to do their jobs from home twice a week or more.

Employees currently based at home are twice as likely to think they work best there (40%), compared to in a workplace (21%). More than two in five (42%) say they like not having to commute, with 40% finding it more efficient and 34% feeling more relaxed.

For those finding working from home challenging however, 39% say it’s hard to stay motivated, while 34% find it difficult to maintain a work life balance and 33% feel isolated or lonely.

Will Gosling, human capital consulting leader at Deloitte, said: "Lockdown has opened workers’ eyes to the benefits of working from home, with many relishing the lack of commute and flexible working day. However this isn’t the end for the UK’s workplaces. Many companies will invest in revamping their spaces in the coming months to encourage teams to work creatively and collaboratively when they do venture in to their workplace. Desks will be replaced with meeting rooms and training spaces, creating a vibrant hub for collaboration and skills training. For most of the week, teams will prefer to work primarily from the comfort of their own home, which the past 12-months has shown also allows them to be at their most productive."

Young workers slipping through the cracks exposed by the digital divide

However, Deloitte’s research highlights younger workers are struggling while working away from the office.

More than half (58%) of employees aged under 35 doing their jobs from home say they are finding it 'challenging', up from an average of 44% for all home workers, with 37% of under-35s saying they feel ‘overwhelmed’ by the different technologies they need to use for their role.

Nearly one-third (29%) of workers aged under 35 say they don’t feel confident using technology in their role, compared to an average of 22%.

Anne-Marie Malley, UK consulting leader at Deloitte, says: “It is concerning that a significant number of younger workers are struggling while working from home. This generation are the digital natives, but their skills shouldn’t be taken for granted. Digital platforms and tools have acted as a bedrock for business continuity throughout lockdown and investment in new technologies will continue to bolster business recovery post-COVID. For this investment to be successful, digital skills training for all ages must be prioritised.”

Reskilling a top priority for UK workers as working from home highlights digital disconnect

Three in five (59%) workers say that technology has been essential in enabling them to continue to perform their role during the pandemic, with 45% becoming more confident in using technology for work purposes in the past 12 months. Deloitte’s research highlights that 57% have used video conferencing software more in the past year, while 48% have increasingly relied on software to help team collaboration.
When asked about the ways they would like their employers to support them further, opportunities to train or improve their skills came almost top of the list (selected by 29%), just behind flexibility in terms of when they can work (31%).

Gosling concludes: “Leaders must now make it a priority to ensure every worker has the skills they need to use technology effectively. Failing to address this threatens to widen the digital skills gap, potentially stunting the productivity of the UK’s workforce for many years to come. Employee productivity is now dependent on a tech-savvy workforce.”


Notes to Editors

*23% of 32.4 million (ONS data – those aged 16 to 64 in employment), are hoping to work from home all/almost all the time.

Research was carried out by Ipsos MORI on behalf of Deloitte LLP. It screened a nationally representative quota sample of 1,248 UK workers aged 16-75, using its Online Omnibus. Fieldwork took place between 19th and 21st March 2021.

This is a follow-up research to “The impact of COVID-19 on productivity and wellbeing” published in June 2020 and “Mobile readiness for work” published in September 2018.

About Deloitte

In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NSE LLP, which is a member firm of DTTL, and is among the UK's leading professional services firms.

The information contained in this press release is correct at the time of going to press.

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