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Consumer confidence falls for second consecutive quarter as cost of living headwinds gather

07 February 2022

  • The Deloitte Consumer Tracker reveals UK consumer confidence fell by one percentage point in Q4 2021, to -11%;
  • Rising utility and grocery bills increase personal expenditure for 41% of consumers, up from 36% in Q3 2021;
  • Household disposable income sentiment fell by five percentage points in Q4, to -26%; nine percentage points lower than Q4 2020;
  • Sentiment on the state of the economy dropped eight percentage points; the largest quarter-on-quarter decline across all seven measures of confidence;
  • However, a strong labour market continues to strengthen consumer confidence.

Consumer confidence fell by one percentage point for a second consecutive quarter in Q4 2021, reaching -11%, as consumers started to feel the squeeze of inflation and pockets were hit with higher household bills. Personal expenditure in the final quarter of 2021 increased for two in five (41%) consumers, up from one in three (36%) in Q3, according to the latest Deloitte Consumer Tracker. Of these, three-quarters (74%) revealed it was due to rising prices.

Céline Fenech, consumer insights lead at Deloitte, commented: “With the expected squeeze on spending power and higher inflation, another fall in confidence may dent the hopes of a consumer recovery. However, some consumers are still in the fortunate position of having higher levels of savings compared to before the pandemic, indicating some financial resilience.

“The further easing of restrictions should also support an improvement in sentiment, in turn boosting spending. However, this may not occur until inflation has peaked so the critical question in the meantime is whether consumers can afford to continue spending.”

The Deloitte Consumer Tracker is based on responses from 3,177 UK consumers between 31st December 2021 and 5th January 2022, against the backdrop of rising Omicron variant cases and with consumers living under ‘Plan B’ COVID-19 restrictions.

State of economy divides consumers and business leaders

Of the Consumer Tracker’s seven measures of confidence, sentiment around the state of the economy recorded the largest quarter-on-quarter decline, falling eight percentage points. This fall marks the lowest reading since Q1 2021, when the UK was under strict lockdown measures. However, the dramatic fall in sentiment amongst consumers is in stark contrast to business executives who intend to make increased capital investment a strong priority for the year ahead.

Ian Stewart, chief economist at Deloitte, commented: “Sharply higher inflation and a squeeze on consumer spending power has hit consumer confidence. With inflation set to rise further a tough few months are in prospect. However, high savings, strong consumer balance sheets and rising employment should help soften the blow to spending caused by higher inflation.”

Consumers remain confident on job prospects in current labour market

Sentiment measures around job security, and career opportunities and progression are both up on Q3 by two and one percentage points, respectively. Whilst businesses have faced significant recruitment difficulties over the last three months, a sustained ‘candidates’ market’ means many consumers remain optimistic about their own job prospects.

Stewart continued: “A strong recovery in activity as lockdown restrictions eased has ensured most furloughed workers have been able to return to the workforce. At the same time, the ratio of unemployed people to vacancies sits at a record low meaning, theoretically at least, there is a job available for almost every person out of work.”

Half-term breaks release some pent-up demand, but consumers delay booking too far ahead

With essential spending set to take precedence over discretionary spending in the quarter ahead, consumers are signalling that holidays and socialising could be delayed, despite pent-up demand.

Consumers indicated that their intended spending on discretionary items will fall by nine percentage points in Q1 2022. This is more pronounced in social categories, including going out and eating at restaurants, down -20 and -17 percentage points respectively. Whilst overall consumer spending on essential goods and services will remain flat in Q1 2022, utility bill expenditure specifically is expected to increase by nine percentage points, quarter-on-quarter.

Simon Oaten, partner for hospitality and leisure at Deloitte, said: “The extent to which consumer finances come under pressure in the months ahead will determine the speed of recovery. The hospitality and leisure sector has been one of the hardest-hit throughout the pandemic, with the normally busy festive period punctured by cancellations over Omicron fears.

“With consumers eager to see a return to restaurants and holidays, the hospitality and leisure sector will welcome the recent lifting of most restrictions, which have already unlocked some of the pent-up demand for services and growth in half-term bookings. Flexible offerings will play an important part in helping to regain the trust and confidence of consumers for further bookings in 2022.”


Note to editors

About the research

The Deloitte Consumer Tracker is based on a consumer survey carried out by independent market research agency, YouGov, on Deloitte’s behalf. This survey was conducted online with a nationally representative sample of 3,177 consumers in the UK aged 18+ between 31st December 2021 and 5th January 2022. Overall consumer confidence is calculated as an aggregate of six individual measures: job security, job opportunities, household disposable income, level of debt, children’s education and welfare, general health and wellbeing. Since Q3 2019, respondents have been asked their view on the state of the UK economy.

The Deloitte Consumer Tracker began in Q3 2011.

About Deloitte

In this press release references to “Deloitte” are references to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”) a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see for a detailed description of the legal structure of DTTL and its member firms.

Deloitte LLP is a subsidiary of Deloitte NSE LLP, which is a member firm of DTTL, and is among the UK's leading professional services firms.

The information contained in this press release is correct at the time of going to press.

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